Service Designer

Here at the Department for Levelling Up, Housing and Communities (DLUHC), we work on things that make a real difference to people’s lives.

Whether it’s through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.

We have over 3,500 staff who are based in 20 offices across the UK.

As part of the Local Government, Resilience and Communities (LGRC) group, the Communities and Integration (C&I) Directorate sits at the heart of the Government’s aim to level up opportunities for everyone. Our efforts are at the heart of DLUHC’s goal to establish socially and economically stronger communities. Our work is already helping to bring communities together around the shared values and close connections which unite us, while tackling extremists and other hostile actors who seek to sow division amongst our communities and places.

You will be joining a friendly, inclusive and hard-working team to build a new cross-government service to deliver the new engagement principles (https://www.gov.uk/government/publications/community-engagement-principles/governments-principles-of-engagement), – to guide the Government’s approach to external engagement, ensuring that this does not include those groups and individuals that actively work against the Government’s objectives and principles on extremism by inadvertently giving them support, influence and credibility. This work also encompasses the development of best-practice guidance and training to ensure that community engagement is as meaningful and purposeful as possible.

We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work.

Find out more about what it’s like to work in a digital, data and technology role at DLUHC including our culture, ways of working, career progression and staff benefits. You can also read the DLUHC Digital blog to learn about the work we’re doing.

As a Community Engagement Review Service Designer you’ll:

– develop existing service blueprints and journey maps to provide direction for new and improved customer journeys and the underlying technology, processes and other support needed to deliver great customer experiences

– engage with internal and external stakeholders and partners in the development of designs, and work together to iterate them through the transformation period

– provide assurance for the design and research work delivered by external partners

– conduct research and analyse data within existing services

– support the Service Owner to build wider organisational understanding of service design, and embed user/service centered ways of working

We will use the essential criteria below to evaluate you during the recruitment process. Make sure your CV and cover letter details how you meet the criteria.

As a Community Engagement Review Service Designer you’ll have the following essential experience:

– stakeholder engagement skills including demonstrable experience in engaging with a range of disciplines and gaining buy in

– experience in leading the analysis and synthesis of outputs from workshops and other research/design activity, for instance, user journeys and service flows

– experience of Agile delivery and knowledge of Agile practices Essential technical knowledge and skills

– deep knowledge of service design techniques: service maps/blueprints, customer journey mapping

– demonstrable strategic thinking and problem solving skills with the ability to influence others to drive change

– ability to rapidly develop high-level service prototypes, journey maps and other outputs aims

– good facilitation skills and the ability to bring a team together around a problem

Desirable qualifications, experience and technical knowledge and skills:

– experience of service design/user experience within Government

– experience in user research and usability testing

– experience of working on digital transformation programmes in large, complex organisations

We’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Seeing the Big Picture
• Managing a Quality Service