Service Designer

Here at the Department for Levelling Up, Housing and Communities (DLUHC), we work on things that make a real difference to people’s lives.

Whether it’s through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.

We have circa 3,500 staff who are based in 20 offices across the UK.
Our digital directorate works with policy and programme teams to apply digital, user-centred thinking to important problems like local growth, homelessness and planning. In some cases, we’ll build new digital services – in others we expect to discover from our users that digital isn’t the answer.
We have an opportunity available in our Technology team as we are growing and developing our service design community across the digital directorate, specifically within our internal service offerings and, to a lesser degree, public facing services.

As a Service Designer you will:
•    work as part of an agile, multidisciplinary team to design and deliver internal services for users.
•    design collaboratively with a wide range of stakeholders, including policy and operational delivery teams.
•    use research and analytics to identify and solve complex problems.
•    develop service strategies in partnership with your team.
•    Be part of a community of designers in the department.
•    Review current service processes and look for opportunities to improve these.
•    Use tools such as Service Now, SharePoint and other M365 products to help deliver service improvements.
•    mapping our service flows and working with stakeholders to identify the most user centred solutions.
•    collaborate with technical and security teams to understand what needs to be built to deliver the service.

As a Service Designer, you will have:    

•    experience of designing end-to-end services for users in a Digital environment.
•    experience of involving a wide range of users and stakeholders in design activities.
•    experience of using research and analytics to understand user needs and test design concepts.
•    experience of using tools such as Service Now, SharePoint and other M365 products.
•    an ability to identify and implement important design decisions.
•    an ability to create service prototypes.
•    an understanding of the importance of inclusive, accessible and sustainable Digital services
•    an ability to guide and support others
•    an ability to act as an advocate of user needs and service design, and influence the delivery of services to ensure that these user needs are met.

We’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Managing a Quality Service