CX Service Designer

Skills that you can use well for this job.

• You are customer-oriented. Customer happy, you happy. You don’t rest until someone’s problem has been solved, you ask the right questions and you are a good listener.
• You are innovative. Hello early adopter. You know everything about the latest innovative developments and which ones are important for your work.
• You get people moving. You believe in your plans and know how to convince others of them. Must be because of your infectious enthusiasm.
• You are part of the team. You are a social animal and make an effort for your colleagues. Even if you have to put your own interests aside to do so.
• You have empathy. You take others into account and respect everyone. You are a real source of support for your colleagues.
• You take initiative. Wait? Not for you. If you see an opportunity, you go for it. You are often the first to come up with an idea or proposal.

Your jobAs a CX Service Designer at VodafoneZiggo, you are the expert who designs an exceptional customer experience for our VodafoneZiggo customers. This makes you a key player in our CX strategy. Our ambition is to become famous for our great customer experience. An experience that is accessible to everyone and takes our planet into account. You come on board at the ideal time, because with the CX Factory we have set up our organization to really realize the desired customer experience. You are one of the designers in the CX Factory. An essential role with which you support teams to fundamentally redesign the most important customer journeys.This is what you get from usYou go for it, every working day. For your pleasure and for the following employment conditions. You can work a full-time job at VodafoneZiggo from 32 hours. The choice is yours. Based on 40 hours, you will receive:

• Gross monthly salary between €4,350 and €6,200 with growth prospects.
• Annual bonus, depending on operating results.
• Unlimited Learning: unlimited access to thousands of training and education courses.
• Choice to work from home for 2 to 3 days instead of at the office, plus an internet allowance.
• NS Business Card of your choice. Also to travel first class for free privately.
• Discount on products and services from Vodafone and Ziggo.
• We supplement your salary up to 100% with the 9 weeks of parental leave in the first year after birth, up to the maximum daily wage.
• Partner leave? We will supplement up to 100% of your salary for 6 weeks.
• Win tickets for concerts in the Ziggo Dome, Ajax matches and more.
• Participate in our social projects, such as Online Masters or the Footprint Challenge.
• Good (financial) arrangements, for example if you unexpectedly become incapacitated for work.

You bring this For you, design is the way of thinking and working to achieve an exceptional customer experience. You have the skills and experience to guide groups through the design process and can translate it into the context of the organization. This means that you are not only good at research and design, but also good at organizing and facilitating. In addition, for this vacancy CX Service Designer at VodafoneZiggo you need:

• A university or higher professional education diploma
• Preferably a design education, such as courses such as Industrial Design or Art Academy
• At least 3 years of experience with Service Design within large organizations