Service Designer
Dienst Toeslagen
As a Service Designer at Dienst Toeslagen, you work on service delivery that is understandable, accessible, and simple for citizens. You operate at the intersection of strategy and execution and make a significant contribution to the further development of service delivery, both digital and personal.
Using insights from data, signals, and research, you map out citizens’ experiences. You design and develop customer journeys and service blueprints that reveal bottlenecks. You translate these insights into concrete improvements and substantiated design choices.
In addition, you develop service concepts and design principles that guide future service delivery. You facilitate design and improvement sessions, collaborate with colleagues from various disciplines, and advise colleagues and management on people-centered service delivery. In doing so, you safeguard coherence and consistency across all touchpoints. With your analytical eye, persuasiveness, and sense of organizational interests, you bring people and ideas together to enable improvements.
A special job, because…
- you contribute directly to service provision that keeps vital services accessible and affordable for citizens.
- You work at the intersection of strategy and execution and have an influence on the service delivery of tomorrow.
- you develop customer journeys that reveal where service can be improved.
- you collaborate with various disciplines and bring together diverse insights.
- you use data, signals, and research to substantiate service choices.
- You help make service delivery understandable, accessible, and consistent.
When is this job right for you?
- You have a university-level working and thinking level and at least 5 years of experience with service design, design thinking, or customer journey management.
- You have experience within a complex organization and know how to connect various interests within a political and administrative environment.
- You have experience developing customer journeys, service concepts, and design principles in collaboration with multidisciplinary teams.
- You work with digital design tools and use them to make service delivery clear and understandable.
- You translate customer insights, research results, and signals into concrete improvements to service delivery.
- You communicate clearly, both verbally and in writing, and take initiative to drive improvements and innovation.
- Pre
- You have knowledge of Allowances and the associated processes.
Your competencies
- analyze
- organizational sensitivity
- persuasiveness
- planning and organizing
- to collaborate
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