Service Designer

The Mission

You will help shape the design of propositions and services across all channels for some of the world’s leading brands. Your ability to work a part of a team to understand, document and design how consumers interact with brands will be critical in helping those brands adapt to rapidly evolving retail markets.

At Veriteer, we avoid lazy recommendations and following the latest fads. Instead we focus on designing, trialling and launching commercial propositions that drive sustainable market share for our partner brands. This is a challenging process, and a field in which we have unique approaches and tools.

In practical terms, here’s the kind of thing you might get up to:

As a Service Designer you be responsible for developing and implementing ground-breaking customer propositions. This will need you to:

• Analyse our partner brands’ markets and performance;
• Design profitable new products, brands, services and consumer experiences;
• Design connected commerce services, teams, solutions and business models for some of the world’s leading brands;
• Identify and develop market trial roadmaps; and
• Work alongside brand teams in a coaching role, whilst taking responsibility for day-to-day tasks as they get up to speed.

In addition, you will get to be part of Veriteer’s exciting adventure.

• We want to walk the talk, and demonstrate what good really looks like. This means bringing a range of project management skills to help our partner brands achieve better performance.
• You will be working both independently or as part of a project team depending on the project at both client sites and in our offices.
• The dynamic nature of our work means that your tasks can vary, sometimes day-to-day, and include workshop facilitation, preparation of documents and presentations, delivery of training and more.
• Our work often requires us to co-locate with our partner brands on their sites.
• We need passionate and ambitious product managers that can be the tip of the arrow on all of our work, both internally and for partner brands.

The bit about you.

As a Service Designer at Veriteer, you will be able to demonstrate most of the following:

• At least four years’ experience of service design, proposition design, experience design, interaction design, business design, or continuous improvement roles;
• An understanding of customer experience disciplines;
• Creativity, problem solving ability and an innovative mindset;
• Strong stakeholder management and team working; and
• A commitment to data driven decision-making.

All Veriteers strive to achieve the incredible, and we believe that diversity will help us achieve this:

• Current capability is more important than background. It doesn’t matter where you’ve come from if you can bring aptitude and experience to your role.
• Personal impact is more important than academic attainment. You can have demonstrated this in one or more of a business, creative or technology discipline.
• Teamwork is more important than individual skills. Although Veriteers will work in different ways, these must be compatible with, and tolerant of, all of your colleagues.
• We value people joining Veriteer from another career. This could be from the retail or FMCG industries, a strategy consultancy, a software development lab, project management or something completely different…just be clear about what you bring.

Experience aside, we know what it takes to be a Veriteer. If the following sounds like you and the people you want to work with, then Veriteer will feel like home, so get in touch:

• You are honest
• You are collaborative
• You commit to the incredible
• You want everyone to value the time they spend with you

The bit about us.

Veriteer is a customer experience consultancy on a journey of rapid expansion. We partner with the world’s biggest brands and high-growth startups to set customer-focused strategies, create successful customer experiences, and enable the delivery of ground-breaking initiatives.

It’s not easy to be a Veriteer, we’re doing the stuff that no one else can do. So bringing someone new into the family is always our biggest decision, and our biggest investment.

We come in all shapes and sizes, but we all back each other in our quest for the incredible.

This means we share a number of key characteristics:

• We always believe that there is a better way;
• We are the calm in the storm; and
• We have a redoubtable will and an indomitable spirit.

The small print.

• You must be able to work in the EU with no visa requirements or restrictions, and have no existing preclusion from working in the USA.
• You must be flexible to travel, including internationally.
• You will be provided with all technology, insurances and expenses to enable you to perform your duties as expected.
• Membership of a professional body is not required, but all professional certifications and memberships should be detailed in your application for this post.
• You must declare up front, any restrictions on the nature of work that you can perform, including any client-specific covenants in place that would limit your ability to work for them.
• Please note that have locations across Europe and the UK, so if this role is not in the right location for you, then contact us anyway, and see what we can offer.
• Our recruitment process consists of four stages: A general application questionnaire sent upon application, an online aptitude test, an interview with the team you’ve applied for and a half-day assessment during which you’ll meet directors.