Service Designer

n practical terms, here’s the kind of thing you might get up to:

• Analysing markets and brand performance;

• Designing new products, brands, services, processes, and experiences that drive value for the customer and business;

• Reviewing existing business models, as more services move online and cross-channel;

• Being open to proposing new business models – as we balance profitability with sustainability;

• Identifying and developing market trial roadmaps (service delivery and service impact);

• Working alongside brand teams in a coaching role, with a conscious approach to knowledge transfer; and

• Iterating, validating and iterating again.

In addition, you will get to be part of Veriteer’s exciting adventure.

• We want to walk the talk, and demonstrate what good really looks like. This means  fully engaging in our CX initiatives, contributing original thinking to our voice in the market and driving innovation in how we advise on, and do, commerce.

• You will be working as part of a talented, diverse, cross-functional project team at both brand sites and in our offices.

• The dynamic nature of our work means that your tasks can vary, sometimes day-to-day, and include workshop facilitation, preparation of documents and presentations, delivery of training and more.

• We need passionate and data-driven service designers who proactively analyse what is happening in the market and use this knowledge to develop innovative services.

The bit about you.

As a Service Designer at Veriteer, you will need to demonstrate experience as follows (at least 1 year of experience for Junior, 3 years’ for Medior and 5 years’ for Senior).

• Experience in Service Design, customer-centric and business-focused multi-disciplinary design or continuous improvement roles.

• An understanding of customer experience disciplines.

• Creativity, problem-solving and an innovative approach to ecommerce.

• We would love to see examples of you work and thought process, this may be in the form of a PDF or website portfolio – this really is a must.

• Extra points if you have also have your own blog (photography, writing, sketching…).

• Basic visual design skills (e.g. Miro, Keynote etc).

• Strong stakeholder management and team-working.

• A commitment to data driven decision-making.

We would also love it if you have:

• Experience and comfort in a fast-paced start-up environment;

• A self-motivated positive and achiever attitude;

• Passion for tackling complex problems; and

• Curiosity to keep learning new tools and keep up with new trends.