Agency / Consultancy

Senior Service Designer

Archived
Full Time

essense

As a Senior Service Designer at Essense you work on (digital) services in the context of the entire customer experience. Our work is holistic, it contributes to the client’s business and goes beyond ‘just beautiful’. 

In your position it is therefore very important that you can listen well and ask further questions in order to understand the core of the issue. You map out all insights regarding the customer experience, make existing knowledge insightful with your analysis skills and with your creativity you translate this into new opportunities and concept solutions. As a senior you bring several years of experience in the field of service design and you have a track record of successful projects at various organizations in multiple sectors. With this you can not only provide targeted advice to our customers, but also inspire and coach colleagues within Essense to develop themselves.

You work together with the team and your stakeholders on service concepts and you know how to match the needs of the customer with the needs of the business. You translate this into propositions that deliver customer and business value. You help our customer to align the processes backstage with the frontstage activities and touch points, to ensure optimal customer experience. You are able to bring several projects to a successful conclusion, with good results for the customer, but also for ourselves.

You master our working method, you can coach others in this and you stay sharp on ways to continuously improve it. You are a passionate facilitator of workshops and co-creation processes. You organize, guide and facilitate workshops and you take on an advisory role towards the customer. You are curious and like to immerse yourself in the context of the customer and user.

You bring:

  • A completed HBO / WO training in service, industrial or interaction design
  • 5-10 years of relevant work experience, preferably at an agency
  • A passion for making complex situations / information tangible and insightful
  • You are analytical and creative, with empathy and strong communication skills
  • Demonstrated experience in applying service design methods such as stakeholder maps, journey maps, service scenarios, service blueprints
  • You can proactively advise customers on the right approach to achieve their goals
  • Able to plan, manage and execute service design processes, incl. directing other designers and good stakeholder management

We bring:

  • A pleasant workplace, both at our office (within walking distance of Amsterdam Amstel station), at home (we provide a good desk, chair and monitor), and on location at the customer*
  • An above-average salary in line with the market
  • A personal sustainability budget, travel allowance, lunch, and other secondary conditions
  • Nice and smart colleagues, fun outings and drinks
  • Room for personal development
  • And not unimportant: work for beautiful clients such as Bol.com, Eneco, European Investment Bank, KPN, Philips, Rabobank, Randstad, Schiphol and much more!
Location
Amsterdam, NH
Type
Full Time
Industry
Agency / Consultancy
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