Retail

Service Designer

Full Time

Jumbo Supermarkten

Your job in a nutshell

As a Service Designer within our promo and assortment processes, you make an impact on how we work behind the scenes. You dive into the employee and customer journey, discover areas for improvement, and translate that into concrete enhancements. In doing so, you ensure that our colleagues at headquarters can work smarter, faster, and more customer-focused on everything related to promo and assortment.

Your new team

You will join the Promo team within IT, in the Customer & Assortment domain. This is a multidisciplinary team that continuously works on making everything related to promotions and assortment smarter and simpler. Together, you ensure that our processes run smoothly behind the scenes and continue to improve.
You will primarily work from our head office in Veghel.

What are you going to do?

At Jumbo, we make grocery shopping more fun, easier, and smarter. As a Service Designer, you contribute directly to this. You translate insights from colleagues and customers into solutions that improve our promo and assortment processes. In doing so, you simplify the work behind the scenes and ensure a smoother customer journey.

You are occupied with:

Mapping the activities, needs, and bottlenecks of colleagues within promotion and assortment.
Identifying opportunities for improvement in processes, systems, and collaboration.
Translating insights into concrete solutions.
Facilitating workshops to guide teams towards customer- and employee-centric thinking.

In short: you ensure that our promotion and assortment chain works smarter and simpler, so that colleagues can perform better and the customer benefits.

Together we are Jumbo: This is where you will work

You work in the Customer & Assortment IT domain, in a team of five colleagues and a Product Owner. From this team, you work on everything related to promotions and the assortment. At the same time, you have a broad network within the organization. No two days are the same. One moment you are diving into data and processes to pinpoint bottlenecks. The next, you are collaborating with colleagues on solutions or facilitating a session to translate insights into concrete improvements. In between, you liaise with stakeholders and continuously develop ideas.

This is how you ensure that processes and collaboration align better and that work becomes a little easier for colleagues every day. Additionally, you team up with the broader design community within Jumbo, for example in the weekly design critiques. This keeps you sharp and allows you to continuously work together on better solutions.

Who are you?

You demonstrate courage, vision, and ownership;
Collaboration is in your DNA and you easily switch between different disciplines;
You are critical, curious, and want to improve every day;

In addition:

Do you have at least a Bachelor’s degree level of work and thinking and a background in, for example, Economic Psychology, Industrial Design, or Communication & Multimedia Design;
Do you have about 5 years of experience in a similar role as a Service Designer or UX Researcher;
Are you strong in analyzing qualitative and quantitative data and do you know how to translate insights into concrete solutions;
Are you able to bring stakeholders along in change within complex organizations;
Do you have experience designing and validating journeys and are you proficient in Design Thinking;
Do you enjoy working in an agile environment and do you communicate exceptionally well in both Dutch and English;
Experience with retail processes and systems such as SAP is a plus.

Location

Veghel, Netherlands

Type

Full Time

Industry

Retail

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