Design

Senior Service Designer

Archived
Full Time

Essense

At Essense we believe in customer-oriented collaboration to move the world forward. As a Service Designer you directly contribute to this ambition by giving the customer, business and society a voice in this process.

We are looking for experienced and versatile service designers who can help our customers improve their services based on customer insights for optimal customer experience.

As a Senior Service Designer at Essense, you help our customers to work more customer-oriented and thus provide better services. Our work is holistic, it contributes to the customer’s business and goes beyond ‘just beautiful’. 

In your position it is therefore very important that you can listen carefully and ask questions to get to the core of the issue. You map all insights surrounding the customer experience, make existing knowledge transparent with your analysis skills and with your creativity you then translate this into new opportunities and concept solutions. You bring several years of experience in the field of service design and have a track record of successful projects at various organizations in multiple sectors. This allows you not only to provide targeted advice to our customers, but also to inspire and coach colleagues within Essense to develop themselves.

You work together with the team and your stakeholders on service concepts and know how to match the customer’s needs with the needs of the business. You translate this into propositions that deliver customer and business value. You help our customer to coordinate backstage processes with frontstage activities and touch points, to ensure optimal customer experience. You are able to successfully complete multiple projects, with good results for the customer, but also for ourselves.

You master our working method, can coach others in this and remain focused on ways to continuously improve it. You are a passionate facilitator of workshops and co-creation processes. You organize, supervise and facilitate workshops and take on an advisory role towards the customer. You are curious and enjoy delving into the context of the customer and user.

You bring:

  • A completed HBO/WO education in service, industrial or interaction design
  • At least 3 years of relevant work experience, preferably at an agency
  • A passion for making complex situations/information tangible and transparent
  • You are analytical and creative, with empathy and strong communication skills
  • Demonstrably experienced in applying service design methods such as stakeholder maps, journey maps, service scenarios, service blueprints
  • You can proactively advise customers on the right approach to achieve their goals
  • Able to plan, manage and implement service design processes, including management of other designers and good stakeholder management
Location
Amsterdam, Netherlands
Type
Full Time
Industry
Design
Apply for Job
Sorry! This job has expired.

More jobs at Essense

Senior Service Designer

Essense

job location
Amsterdam, Netherlands
industry
Agency / Consultancy

Service Design Internship

Essense

job location
Amsterdam, NH
industry
Agency / Consultancy

Senior Service Designer

Essense

job location
Soest, UT
industry
Agency / Consultancy

More jobs in The Netherlands

Senior Service Designer

SECRID

job location
The Hague, Netherlands
industry
Design

Service Designer

Achmea

job location
Amsterdam, Netherlands
industry
Finance

Service Designer

Mendix

job location
Rotterdam, Netherlands
industry
Technology

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down