You master our working method, you can coach others in this and you remain sharp on ways to continuously improve it. You are a passionate facilitator of workshops and co-creation processes. You organize, guide and facilitate workshops and take on an advisory role towards the customer. You are curious and like to delve into the context of the customer and user.

You bring:

• A completed HBO/WO education in the direction of service, industrial or interaction design
• 5-10 years of relevant work experience, preferably at an agency
• A passion for making complex situations / information tangible and insightful
• You are analytical and creative, with empathy and strong communication skills
• Demonstrated experience in applying service design methods such as stakeholder maps, journey maps, service scenarios, service blueprints
• You can proactively advise customers on the right approach to achieve their goals
• Able to plan, manage and execute service design processes, including management of other designers and good stakeholder management

We bring:

• A nice workplace, both at our office (within walking distance of Amsterdam Amstel station), and at home (we provide a good desk, chair and monitor), and on location at the customer
• An above-average market-based salary
• A personal sustainability budget, travel allowance, lunch, and other fringe benefits
• Nice and smart colleagues, team events and drinks
• Every 1st Thursday of the month ‘Essense Day’ on which we focus with the entire team on the development of our team and ourselves
• And not unimportant: work for great clients such as Bol.com, Eneco, European Investment Bank, KPN, Philips, Rabobank, Randstad, Schiphol and many more!

Our culture:

We attach great importance to a good working atmosphere. We stand for quality, but also for fun, based on the following core values:

• Open : We love to explore, share and embrace.
• Driven : We strive for the optimal result.
• Collaborative : We work better together.