Service Designer

What are you going to do?

As a service designer within CINOP, you are the expert in design thinking. Personas, empathy maps, user journeys, stakeholder maps, brainstorming methods and paper prototypes are no stranger to you. You shake the right tool for the right purpose right up your sleeve.

You listen carefully and ask questions to understand the question behind the question. At the same time, you are the first to take action: you concretize what is being said as quickly as possible into clear steps and implementable ideas.

Above all, you are an ambassador for the end user. You collect needs and bottlenecks of, for example, students / teachers and facilitate the creative process. In the co-creative process you make adjustments, but you also let go where necessary, and you facilitate others to arrive at workable solutions.

You come up with new ideas and strategies of how service design principles can be effectively deployed within an educational context to achieve tangible impact for our clients.

In this you function as a pioneer to take customers and colleagues along in what design thinking brings added value.

You like a wide variety of tasks and projects and know how to switch between the different activities. You work result-oriented within the hours you have been given for a task, and you can let go of the fact that the result would have been even better if you had had twice as much time for it. You travel all over the country for client sessions, but also work wonderfully undisturbed from the office or at home if activities allow.

What kind of activities do you encounter in a typical working week?

• Creative sessions: internal consultation with colleagues to coordinate what the session should deliver for the customer, develop a scenario, create helping templates, collect material (LEGO, post-its, printing), travel, facilitate the session together with a colleague, collected processing input afterwards.
• Customer meetings: agree on next steps, collect feedback on the last deliverable you sent and (together with a colleague) conduct acquisition interviews to win new assignments.
• Visual: Summarize and quickly evaluate the results of a work session in Illustrator.
• Internal activities: team meeting, service design stand-up (divide incoming projects, sparring with each other), discussion with Teamlead/mentor about work design, attending lunch lecture by colleagues, advising colleagues which design thinking tools you can best use for their project and brainstorming with colleagues about new customers/projects/products/markets.

Who are you?

• A bachelor’s or master’s degree in Industrial Design, Service Design, UX Design, or a related field (NLQF 6/7).
• 3-7 years of relevant work experience, preferably at a consultancy firm.
• A strong understanding of design thinking, service design and user-centered design principles.
• Experience with user research and analysis of user data.
• Strong creative and analytical skills: ability to analyze complex problems and develop effective solutions.
• Experience with Adobe Creative Suite.
• Experience in prototyping and testing service design solutions, using design thinking methods and tools.
• Good communication and collaboration skills in multidisciplinary teams, with the ability to effectively communicate design solutions to clients and stakeholders.
• You feel comfortable and energetic in front of a group of people at the level of education teams, examination boards and program managers.
• With your creativity and ability to improvise, you can respond flexibly to the changing world of education. So it is very important to keep an eye on the trends and stay ahead of them.
• You consider it self-evident that you also (further) become competent in acquisition.

 Responsibilities:

• Preparing, facilitating and elaborating co-creation sessions and workshops with clients and stakeholders to develop, test and refine (educational) concepts.
• Facilitate the process of coming up with solutions that improve the user experience, using design thinking methods and tools.
• Develop prototypes to communicate design solutions and strategies.
• Mapping needs, behavior and pain points of users.
• Collaborate with clients, stakeholders and peers (educational and research) to identify service design opportunities and develop effective solutions that meet needs.
• Working together with or acting as a project leader to ensure that projects are delivered on time, within budget and with maximum impact.