Agency / Consultancy

Service Designer

Archived
Full Time

Accenture the Netherlands

The work

You help our clients stay relevant in a rapidly changing world by exploring, creating and realizing future value propositions. These can be both physical and digital: you create the right mix between product range, service concepts and customer experiences.

  • People When joining Industrial Design (previously VanBerlo),  you will be a new member of a family of 90+ enthusiastic, inspiring colleagues from a multitude of disciplines and cultures. You will be able to work in beautiful renovated industrial buildings which will definitely inspire you in your work.Industrial Design (previously VanBerlo) is breathing different cultures, our clients do also. We help a wide range of international clients that trust us in our work. Clients that are just starting their business or are part of large corporates. We don’t make a distinction, because in the end we have both the same target: help the clients of our clients.
  • Processes You will strategic and holistic approach that encompasses various aspects of the business, from customer insights to operational changes, and often involves digital technologies to enable service delivery and monitoring. This is how you transform the portfolio and brands of our customers with a deep understanding of user and stakeholder by overseeing trends, design research, and analyse user experience to identify identify latent needs. You translate these insights into clear visual synthesis, such as Customer Journey Maps and Ecosystem Mapping.
  • Technology With your analytical insight and service design skills you contribute to identifying strategic opportunities and you are the one who is able to create new services and to present them visually and verbally. From the first idea to a detailed service blueprint. You work closely with various colleagues throughout the process and remain involved up to and including the realization of concrete physical and digital touchpoints.

Qualifications

Here’s what you’ll need

  • Master’s degree in strategic service design (TU Delft IO: SPD, DFI or similar)
  • Relevant work experience as a service designer at a commercial agency (+5 years)
  • Experienced with the usual tools and ways of working such as design sprints, lean start-up, validated learning. Affinity with contemporary business models, ecosystems and (digital) platforms.
  • English & preferably Dutch (extra languages are a plus)
  • You work co-creatively with (customer) teams. You facilitate and advise with confidence based on your substantive expertise. You are result-oriented and independent. You have good communication and interpersonal skills.

What’s in it for you?

  • Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:
  • Work with flexibility, in a culture based on trust
  • Embrace a sustainable growth mindset
  • Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.
  • Lead and transform our clients with technology
  • Connect with our global network of 700.000 colleagues.

These promises are reflected through our excellent employee benefits, including:

  • Unlimited learning: access to thousands of free courses, classes and workshops.
  • Flexible working hours (4×9) & work location, FlexMoment leave of absence program (50% paid leave of absence for 3 months) and FlexDay; a flexible day you can take off to celebrate what matters to you – from EidalFitr to a birthday.
  • Paid leave: Parental leave, Partner leave for all non-birthing parents, Bereavement leave, and Gender affirmation leave.
  • Paid transport (budget for electric bicycle or car, NS-Business card)
  • A laptop, iPhone, and home office setup allowance
Location
Eindhoven, Netherlands
Type
Full Time
Industry
Agency / Consultancy
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