Service Designer

The work

You help our clients stay relevant in a rapidly changing world by exploring, creating and realizing future value propositions. These can be both physical and digital: you create the right mix between product range, service concepts and customer experiences.

• People When joining Industrial Design (previously VanBerlo),  you will be a new member of a family of 90+ enthusiastic, inspiring colleagues from a multitude of disciplines and cultures. You will be able to work in beautiful renovated industrial buildings which will definitely inspire you in your work.Industrial Design (previously VanBerlo) is breathing different cultures, our clients do also. We help a wide range of international clients that trust us in our work. Clients that are just starting their business or are part of large corporates. We don’t make a distinction, because in the end we have both the same target: help the clients of our clients.
• Processes You will strategic and holistic approach that encompasses various aspects of the business, from customer insights to operational changes, and often involves digital technologies to enable service delivery and monitoring. This is how you transform the portfolio and brands of our customers with a deep understanding of user and stakeholder by overseeing trends, design research, and analyse user experience to identify identify latent needs. You translate these insights into clear visual synthesis, such as Customer Journey Maps and Ecosystem Mapping.
• Technology With your analytical insight and service design skills you contribute to identifying strategic opportunities and you are the one who is able to create new services and to present them visually and verbally. From the first idea to a detailed service blueprint. You work closely with various colleagues throughout the process and remain involved up to and including the realization of concrete physical and digital touchpoints.