Service Designer

Who are you? And how can you make an impact?

You are a seriously experienced design thinker with a passion for solving complex business challenges from a customer & user-centric perspective. You have a passion for and understand how to drive innovation contributing to business results by taking an evidence-based approach.

As UX Strategist, you will play a vital part in ensuring the seamless end-to-end experience for the users in the aftermarket area, within and beyond organizational divisions.

You are responsible for:

• facilitating and defining the definition of business goals and strategies,
• aligning business goals with end experience of a products or service, working in the intersection of user-centred design and business strategy,
• apply design and design thinking to business challenges,
• translate design solutions into value and impact for business stakeholders,
• identify delivery gaps, minimise redundancies and waste caused by duplicated efforts and enabling the creation and delivery of successful experiences across org divisions,
• taking a holistic understanding of the user journey, define personas/archetypes, and provide user story mapping for effective prioritisation,
• plan, visualize and define new user and service experiences,
• working hard to connect with all the front-line people who directly or indirectly will impact success, and
• provide insight to the planning and organization of how the customer experience gets created and how the internal parts of the organisation align to deliver the expected service,
• apply human-centered methodologies to strengthen business and create services and products that are viable.

You have prior experience with large organizations and complex projects. You understand technical terminologies and effortlessly engage with product managers, architects, and software developers.  You understand what it entails to work in a digital product centric operating model. As an outcome-driven professional, you serve as a reliable collaborator across all organizational levels. Your role involves supporting fellow designers in their quest for excellence, and you actively contribute to stakeholder’s visions, strategy, and delivery to realize business value. There is only one goal – to help shape the future service development to help our customers to success.