Service Designer

As a Service Designer at Volvo, you will work collaboratively to identify and understand customer/user problems and pain points, uncover business opportunities, and derive meaning so that the entire service experience and its touchpoints are designed with the customer/user at the center.

You will support service design initiatives from start to finish and work across many areas in the application of customer experience design. Including the facilitation of methods and models, conducting customer/user research, facilitating interviews and workshops both online and in-person, indexing, analyzing, and synthesizing meaning as you go. You will also develop broader industry insights and trends analysis, business models and value propositions, business cases, and outcome definitions. Additionally, you will communicate learnings and conclusions with clarity through visual and verbal storytelling that creates a significant impact.

We offer you an interesting role where you will work alongside multi-disciplinary teams to innovate, design, prototype and build solutions.

As Service Designer you will be responsible for:

• Being a dedicated and collaborative team member, having a positive attitude and a passion for developing work that moves the organization closer to its goals
• Coordinating cross-functionally with counterparts in other sites and departments
• Understanding priorities and tasks in coordination with service design leads and chiefs
• Self-planning, organization, and time-management to meet deadlines and deliveries
• Planning and conducting customer/user research (market, business, trends research/analysis as well)
• Selecting and applying service design methods and processes
• Synthesizing and deriving meaning from data to develop findings, insights, and gaps
• Communicating both verbally and visually

Who You Are
You are an experienced and capable team member having a passion for developing exceptional work. As the successful candidate, you have 3 to 5 years of design experience and have an excellent understanding of the design process and service design methodologies. You constantly develop, take ownership and accountability, and can master and manage the overall status of your scope.

You can form trustful relations both within and outside the department and always perform with purpose. You enjoy working as a team player and are eager to try and develop solutions through cross-functional collaboration.

You are well-informed and strategic in your approach, with a continuous improvement mindset and a desire to positively apply design thinking in a team environment.

Requirements:

• Bachelor’s degree in Design, Behavioral Sciences or related fields
• Entrepreneurial mindset and self-motivated
• Deep understanding of human-centered design, design thinking, and service design methodologies such as business model design, value proposition canvas, customer journey, and service blueprint
• Ability to demonstrate and communicate clear strategies, translating customer needs into viable and desirable commercial solutions
• Ability to generate, convey, and present visual design concepts and prototypes
• Excellent skills in communicating meaning and importance through visuals
• Strong drive to constantly develop and ability to get things done
• Ability to moderate meetings and facilitate co-creation sessions
• Ability to plan for, prepare, create, and conduct cross-functional workshops