Senior Service Designer

The role
As a senior Service Designer, you will be in the forefront of strengthening the service offering of all Volvo Groups business areas by combining and conceptualizing key insights from our users and business. With the exciting Volvo Group ambition to go towards servitization, you will be an integral part of supporting this by being the catalyst between user-, business- & organizational needs & goals.

More specifically, you will be working with a lean approach to service design to improve existing and/or develop new strategic key business areas for our services and solutions. You will be part of a cross-functional and highly collaborative team, in which you will lead the end-to-end design process, set objectives based on desired user & business value, gather insights to form hypothesizes, facilitate workshops, conceptualize holistic overviews of the service offerings and test the concepts early, and often!

As a senior Service Designer, you will also be a key player in strengthening the design organization by coaching & mentoring junior designers, sharing best practices, success stories, and approach new ways of working together with your design colleagues as well as the broader organization.

Your profile  
You are a curious, passionate and driven designer that have a strong background working with digital services, with at least five (5) years of service design experience. You should know the design process and have a solid service design toolbox, but it is equally important to have a drive to improve that toolbox by experimenting with new approaches and learning from success cases.

It is a big tick in our book if you have previously worked with UX, design strategy, business design and/or user research. You love to work in a cross-functional, agile & goal-driven setting, where you present, promote and lead key activities. You are comfortable in stakeholder management and presentations for senior management. It is also meriting if you have knowledge of how to navigate large and complex organizations.