Telecommunication

Service Designer

Archived
Full Time

Telia

As a Service Designer you will lead our service design work and be an important part of our transformation within our B2B division, with a specific focus on developing and refining our customer communication principles. In this role, you will envision our future state as well as our current situation, to conduct service design projects and support the business units with design thinking methodology and tools.

Your responsibility areas in short:

  • Develop and envision Telia B2B’s customer communication principles in the customer journey together with the team
  • Focus on the customer journey with a specific attention on customer communication
  • Visualize and present findings with clear recommendations and prioritizations to stakeholders of what actions to take to improve the customer communication in the customer journey
  • Copy/content creating based on the communication principles
  • Collaborate with teams during the implementation phase to ensure that the designed service meets the intended communications objectives and is communicated to stakeholders
  • Driving cultural change across the organization with help of service design tools

You will be part of a small team with skilled service designers. The team spirit is central within our team, as we together solve and manage our challenges with great commitment and willingness to contribute.

Is this you?
You are a natural leader who are customer-focused by heart, and you love driving improvement and change. You are a good communicator, with excellent copy skills, not afraid to speak up if you see potential errors, mistakes, or improvement opportunities. You are a team player and used to manage stakeholders within different parts and levels of an organization .

Your Experience:

  • Min 3 years design education
  • Min 3 years of hands-on Service Design work experience
  • Experience from copy/content creating
  • Experience working in a NPS culture
  • Experience of driving change
  • Fluent in Swedish is an requirement
Location
Gothenburg, Sweden
Type
Full Time
Industry
Telecommunication
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