Telecommunication

Senior Service Designer

Archived
Full Time

Telia

Are you a Senior Service Designer who loves driving change? 

We are now looking for a senior service designer that will be central in our transformation to offer a best-in-class customer experience. I am Sara Krohn, leading the CX team within B2B in Sweden.

Is this your next opportunity?

As a Senior Designer, you will lead our service design work and be an important part of our transformation within our B2B division, and your role will be to ensure that we drive change from a customer perspective. You will envision our future state as well as our current situation. You will conduct service design projects and support the business units with design thinking methodology and tools.

Your responsibility areas in short:

  • Developing and maintaining customer journey vision
  • Preparing and conducting service design projects
  • Visualizing and presenting findings
  • Driving cultural change across the organization with the help of service design tools

You will be part of a small team with skilled service designers. The team spirit is central within our team, as we solve and manage our challenges together with great commitment and willingness to contribute.

Is this you?

You are a natural, customer-focused leader, and you love driving improvement and change. You are fearless in speaking up if you see potential errors, mistakes, or improvement opportunities. This role requires that you speak Swedish fluently.

Your Experience:

  • Min 2 years of design education
  • Min 5 years of hands-on Service Design work experience
  • Experience working in an NPS culture.
  • Experience in driving change
Location
Solna, Sweden
Type
Full Time
Industry
Telecommunication
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