Service Designer

Are you a service designer who loves driving change?

We are now looking for a service designer that will be central in our transformation to offer best in class customer experience. I am Sara Krohn and I am leading the CX team within B2B in Sweden.

Is this your next opportunity?
Your role will be to assure that we drive change from an inside out perspective. You will envision our future state as well as our current situation. You will conduct service design projects and support the business units with design thinking methodology and tools.

Your responsibility areas in short:

• Developing and maintaining customer journey vision
• Preparing and conducting service design projects
• Visualizing and presenting findings
• Driving cultural change across the organization with help of service design tools

You will be part of a small team with skilled service designers. The team spirit is central within our team, as we together solve and manage our challenges with great commitment and willingness to contribute.

Is this you?
You are a natural leader who are customer-focused by heart, and you love driving improvement and change. You are not afraid to speak up if you see potential errors, mistakes, or improvement opportunities.

Your Experience:

• Min 2 years design education
• Min 3 years of hands-on Service Design work experience
• Experience working in an NPS culture
• Experience of driving change