Service Designer/Senior Service Designer

Service designer with 1-3 years of experience.

As a service designer, you will be part of a team and together with your colleagues work with all parts of the process. From research and analysis to idea generation and prototyping. Visualizing and packaging insights as well as facilitating workshops will also be part of your everyday life. Together with your team, you will support in the dialogue with the client and in the implementation of projects.

Our wish list:

• You have worked as a service designer at an agency or in-house or have equivalent relevant experience.
• You are used to meeting and working with users to capture their needs and improve their everyday lives
• You can formulate and visualize the needs of users and businesses based on research and anchor this with stakeholders

Senior service designer with 4+ years of experience

As a senior service designer, you are a project manager and work together with your team in the design process from start-up to delivery. You will be the client’s primary contact person and responsible for designing, planning and implementing the projects. Together with colleagues at Expedition Mondial, you will also be responsible for maintaining dialogue with new clients to formulate new assignments.

Our wish list:

• You have a habit of formulating and “selling in” service design as a method
• You have experience of project management
• You have experience of coaching teams to develop their way of working from a usability perspective
• You have experience of working in the public sector
• You have worked at the interface between strategy and implementation
• You have worked with both quantitative and qualitative research methods.
• You are used to working on the basis of power management with power mapping to achieve benefits and values ​​for products and / or services