Service Designer

A service designer at the Innovation Lab helps all brands of the Volvo Group to invent the future by creating magic service experiences that improve our customers’ and users’ everyday life at construction sites, on roads, in city streets, on waters and in industrial contexts. The service designer empathizes with customers to identify and understand their problems and pain points, uncovering customer and business needs, and takes a holistic approach so that the entire service experience and all its touch points are designed with the user at the center.

Key responsibilities 

• Finding the next horizon of sustainable growth for the Volvo Group
• Working with innovation in new services and solutions from idea generation to new ventures, thereby creating better customer experiences and new business growth for the Volvo Group
• Producing customer insights through interviews and customer journeys
• Creating service concepts and manifesting these in service blueprints
• Making mock-ups and visualization of services
• Participating in rapid prototyping and pilots of design concepts together with customers
• Acting as product owner towards technical teams

The position reports to the Director Business Innovation & Foresight and is part of the Volvo Group Connected Solutions Innovation Lab.

Who are you?
You are a talented service designer, art/creative director, marketer, or service researcher who wants to push the boundaries in the design of services and solutions for Volvo’s brands.

You should have proven experience from:

• Designing services in a business-to-business context and understand their business models and challenges
• Methods such as business model design, value proposition canvas, customer journey and service blueprint
• Proactively identifying, packaging, and communicating new business opportunities
• Creating, expressing, and presenting visual design concepts
• Design thinking and lean start-up methodology

We expect at least three years of experience in similar roles.

You should also:

• Have an entrepreneurial mindset
• Be eager to create and innovate and drive ideas forward
• Network, communicate, lead workshops, and present with ease
• Like to work in a fast paced, multicultural, and diverse environment
• Be characterized by humility, integrity, and creativity
• Take responsibility for the quality of what we deliver together
• Have humor, because in the end, working here should be fun!