Senior Service Designer

Handelsbanken has created a cohesive and strong design department in our organization. The group has a lot of space and trust in the organization to drive the customer-centric work forward. We gather design expertise within UX, UI, Service Design and UX Writers and work cross-functionally with, for example, design feedback and theme days to jointly develop ourselves and how we work. Every day, we focus on driving the bank towards a more customer-centric and agile way of working. Above all, we are passionate about our customers experiencing control over their finances and having the ability and confidence to make good financial decisions.

Handelsbanken creates value through unique customer meetings. The value arises in every customer meeting, regardless of time, place and technology. By running the bank responsibly, sustainably and with stable finances, Handelsbanken builds trust among customers and the outside world.

Our way of conducting banking is based on trust and respect for the individual person, both customers and employees. Both as an employer and as a bank, we are proud of our decentralized model where you, as an employee, receive a great deal of trust and are expected to take your own initiative.

Why should you work here?

• You get the opportunity to work strategically and closely with key people in the organization.
• You follow the services you are involved in and design over time and can work long-term with them.
• You change the everyday life of several million customers – in Sweden and the world.
• You will have a strong and tight group of designers to brainstorm ideas and challenges with.

We think you will enjoy working here if you like complex problems, practical change work and making a big difference.

Your work assignments

You will be able to judge how you choose to post your work, but we see a need for someone who:

• Together with the business, it concretizes and visualizes target images for our services
• Contributes to prioritization for various efforts and supports in realizing and realizing services.
• Develops concepts visualized in the form of sketches or prototypes.
• Implements and communicates both quantitative and qualitative insight work
• Contributes to continuing to build a structured way of working around Service Design in the organization.
• Trains the organization to spread design competence within the bank.

We believe that you…

• Has at least 5 years of experience working with Service Design.
• Has experience in leading and running strategic design work that crosses teams, departments, product areas and channels.
• Is a confident facilitator with a focus on the goal.
• Is methodical and has an understanding of the entire design process, from identifying problems to be solved to launching a service.
• Is strong in both oral and visual communication.
• Can identify pain points and business opportunities across the entire customer journey and has the ability to transform these into clear improvements and solutions.
• Can work with solutions in both the short and long term. Has a good ability to prioritize effects and see which efforts can provide the most value.