Experienced Service Designer

Antrop’s ambition is to be Sweden’s most skilled agency in UX and service design. We succeed well. For five years in a row, our customers’ high marks on the collaboration with us have given them silver and gold placements in the industry competition Agency of the Year. We are also listed as one of Sweden’s Best Workplaces, in the world’s largest employee survey Great Place to Work. That says a lot about how we deliver as designers and how much we work to be a great workplace.

You can read more about what it is like to work at Antrop, how we are towards each other, our guiding stars and our employee philosophy here .

We usually sit in bright industrial premises on Södermalm in Stockholm, but right now we are spread over fifty home offices around the location.

Who are we looking for?

We want to work with you who, like us, want to develop really good services that create triple benefit for the user, for the business and for the planet. In the role of service designer, you need to be inventive, curious and generous with your knowledge. You love the research work and have a broad knowledge and experience of methods and tools. You take great responsibility for the creative and conceptual work that is carried out in your assignments. You are responsive and good at including both customers and colleagues in your work through an educational and enthusiastic approach.

You think you have:

• Has at least 5 years of experience as a service designer, and probably worked in an agency with clients in several different industries.
• Is experienced in translating insights about the outside world, business and target groups into concrete opportunities at different levels from new offers and business models to channel-specific solutions.
• Is used to working at a strategic level and can provide management teams with relevant decision-making material that helps them prioritize which investments they should make. This can include business case, benefit for the target group and impact in various sustainability aspects.
• Has a good understanding of different types of business models and can use it as inspiration in the innovation process.
• Is passionate about and skilled in leading customer-driven innovation and helping organizations to realize concepts and innovations.
• You really like people and have the ability to create commitment and build trust. You bring with you people, even those who are backward or skeptical.
• Is responsive and pragmatic with the ability to prioritize and adapt process, method and tools based on the size of the assignment and the customer’s needs.
• Have a series of assignments behind you that you are really proud of where your team has made a real difference, and then you have probably something really failed as well that you have become even wiser from.
• Hart developed services from a channel-independent approach, and is particularly at home among services with a digital core.
• Have worked with assignments where you have gathered customer insights and helped to implement them.
• Has knowledge and experience of setting up strategic plans based on insights and producing concrete roadmaps.
• Is skilled at leading meetings and presenting solutions and concepts to different types of stakeholders and is strong in both oral and written communication.
• Good habit of facilitating workshops in both smaller and larger groups and a large toolbox with facilitation methods.
• Good ability to take the lead in projects and thrives with a lot of responsibility when customers have great faith in your competence and guidance.
• University degree in e.g. economics, behavioral / cognitive science, design, media technology or similar.
• Good Swedish and English in both speech and writing, as we often work with international customers.

It’s a plus if you:

• Is used to planning and leading trainings, as well as coaching in service design and customer-driven approach.
• Has worked with system design / system innovation and is used to leading processes where several different actors need to collaborate with each other.
• Has worked in both the private and public sector.