Service Designer

Key Responsibilities:

• Create engaging, easy-to-use design solutions that address business and user needs.
  
• Plan and execute user-centred qualitative and quantitative design research, including identifying user needs, goals, tasks and workflow modelling.
  
• Produce actionable recommendations, present them alongside the outcomes of the studies, and follow up on their implementation.
  
• Leverage research insights (both qualitative and quantitative), trends, and best practices to recommend and influence the product experience. Connect design decisions to desired business goals and outcomes.
  
• Contribute to high-level strategic decisions with the rest of the product team
  
• Participate in user research activities and usability studies to be able to iterate design solutions based on customer data.
  
• Lead and facilitate brainstorming sessions and workshops with multi-disciplinary teams during the early stages of product ideation.
  
• Embrace collaborative approaches to design. Work closely with product management, user research and engineers throughout design, development and implementation cycles.
  
• Produce concept models, journey maps, interaction flows, wireframes, interactive prototypes and mock-ups
  
• Produce pixel-perfect production assets and design specifications and work with engineers to implement design solutions.
  
• Present your design work to peers and partners with exceptional presentation, communication and negotiation skills.
  
• Give and solicit feedback from other designers in order to continually raise our bar for quality.
  
• Drive Product Design vision in alignment with product roadmaps.

Required qualifications:

• Minimum 3 to 5 years professional Service Design experience with UX / Product Design Research, both evaluative and generative.
  
• Degree in Cognitive Psychology, Human-Computer Interaction, Human Factors, Sociology, Anthropology, or other undergraduate programs that include research methods and statistics as part of the core degree. Or equivalent practical experience.
  
• A track record of conducting usability studies (testing both products and working prototypes as well as static designs), RITE (rapid iterative testing and evaluation), benchmarking studies, participatory design sessions, and user surveys.
  
• Experience in designing for eCommerce platforms across all platforms
  
• Solid knowledge of Figma
  
• Demonstrated experience using analytics data to inform design decisions
  
• Strong organizational skills
  
• Strong presentation skills with the ability to speak to and defend your decision making yet be able to have open, direct and respectful conversations to ensure we reach the best possible design solutions as a team
  
• Understanding of complex e-commerce businesses, preferably with travel industry experience
  
• An online portfolio or samples of work demonstrating your Service Design skills
  
• English speaker with good written, verbal, and presentation abilities
  
• Team player with a positive attitude and sense of humour

What do we offer:

• Safe environment during COVID times: Onboarding and daily work can be done 100% remote.
  
• A free eDreams Prime subscription to benefit from significant discounts on your travels,
  
• Competitive compensation package with an attractive bonus structure,
  
• Excellent environment for continuous growth and learning: with our Learning & Development programs, you will have access to tech talks, internal soft skills and technical skills training, language lessons, external events and industry conferences,
• Free subscription to O’Reilly Online Learning,
  
• Fast-track career development: with our unique programs, you are always working towards the next step on your career path,
  
• We also have for you a Ticket Restaurant benefit & unlimited beverages and coffee for free at the office (with many types of milk alternatives) because we like our eDOers happy and healthy
  
• A phenomenal lifestyle and work-life-balance,
  
• New to the city? We also offer great relocation packages,
  
• Additional prizes and awards for a variety of team and individual achievements,
  
• Fun at work: at eDreams ODIGEO, work and fun go hand in hand!