Service Designer

Here at Alarzel, we are looking for a Service Designer for our Barcelona team in an international insurance project.

Location: Remote from Spain

The candidate will be:

– Providing oversight and facilitating design activities across the company.

– Creating opportunities to solve business challenges with design.

– Participating in the development of projects related to CX and cultural transformation through human-centered Design.

– Providing training materials within the company.

– Work closely with the UX/UI team.

What we require:

– Bachelor’s degree.

– You will have had experience delivering design solutions for a variety of clients of at least 3-4 years.

– We’re looking for candidates that have a background in service and experience design, and a proven track record in applying design thinking in projects.

– The candidate has experience in service/experience design (design research, visualization, service prototyping) and has a portfolio that demonstrates their great work, and their ability to communicate a story.

– You will be involved in many co-creation and collaborative sessions, so we expect facilitation and ideation skills to help our employees and users create great outcomes together.

– Proficient in English, public speaking, and presentation skills.

We Would Love a candidate that has:

– Skills to uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.

– Storytelling skills.

– Creative problem-solving skills, and the ability to work with and inspire others.

– Demonstrable knowledge of service/experience design.

– An ability to design and facilitate design workshops

– Experience in design research and analysis

– Experience with service prototypes and lean startup methods

– Experience in stakeholder management and engagement

– Experience in design training

What do we offer:

– Permanent contract

– Competitive salary, with flexible retribution possibilities

– Dynamic work environment, with real possibilities of professional growth