Senior Service Designer

The Service Design Lead will drive research, conception, and design of user-centered business innovations of all kind (products & services). This involves creating compelling visions for new software solutions, as well as their dissimilation for “buy-in” at all levels. This role will be critical in driving high-impact design thinking throughout the client company and will have the opportunity to work alongside with excellent and highly specialized and talented designers, engineers, and developers.

About you

Keys to success for this role are solid skills in human centered design, good understanding of business models, and intrapreneurial soft skills.

• You have up-to-date knowledge of design thinking and other human centered innovation processes, obtained during a master’s studies in this field, or otherwise.
• You have already delivered several projects that include the design of user-centered value propositions for established businesses, start-ups, or other organizations. In a user experience team, as consultant, or in serious university-industry collaborative projects.
• You are an emphatic and inspiring professional who engages people of all types and levels. Ideally you work in sprints, you achieve goals and pivot when needed, showing a high level of agility. You know how to present in boardrooms, point out business benefits, and generate traction within organizations.
• You are experienced in the conceptualization of software solutions. Now you are looking for a challenge to work in the entire customer experience.

We offer

• A full time, permanent work-agreement (contrato indefinido)
• A salary in function of your educational background and experience
• Yearly job performance appraisal
• 26 paid vacation days, additional to bank-holidays
• Training program
• Team building activities
• Home-working support.