WHY WE WILL LOVE YOU
The home furnishing journey is no longer linear. Many actors and touchpoints, digital and physical, impact the customer experience. Understanding, designing and influencing how all channels, actors and touchpoints relate to each other is key to create a seamless customer experience.
To succeed in the role, we’d like to see that you have experience in many of the following:
– Solving the challenges that matter and working within multidisciplinary teams, sharing a human-centered Design voice.
– Collaborate closely with cross-functional partners and peers in other areas and org functions to identify customer needs, explore future experiences, and turn concepts into solutions.
– Defining strong evidenced-based design rationales and communicating and advocating those decisions to a variety of stakeholders and teams.
– Have a clear understanding of customer, co-worker, operational and business outcomes, as well as how to establish success criteria and measurement
– Thinking and validating by making tangible service concepts and prototypes
– Leading brainstorming, design sprints, human-centered design workshops and other co-creative design methods to bring the UX and Design experiences to life.
– Implementing and promoting design vision and deliverables for your area to key stakeholders up to Digital Experience and Domain Leadership.
Retail
Senior Service Designer
Archived
Full Time
IKEA
The In-Store Digital Experience Design team creates and coordinates digital touchpoints in the physical environment of global IKEA stores of all sizes. Our aim is to create seamless and delightful omnichannel experiences, identifying new opportunities and solving customer pain points along their home furnishing journey.
WHAT YOU’LL BE DOING DAY TO DAY
As a Senior Service Designer, you will be responsible for exploring, prototyping and validating opportunities that align customer goals and pains-killers to business outcomes. You will help research, define, and design the user experience for billions of customers around the world, but also help co-workers to deliver the service our customers deserve.
On a daily basis you will:
– Lead initiatives through discovery, validation and implementation.
– Cultivate a deep understanding of customers and other actors through observing and executing various iterative user research methodologies
– Create and produce a wide variety of artifacts that communicate your designs to stakeholders, with strong evidence-based rationales.
– Facilitate co-creation sessions
– Work in highly collaborative cross-functional team across Design, Product, Data and Engineering.
– Contribute and actively participate in agile ceremonies within a multidisciplinary team
– Plan and manage projects and success metrics
– Work directly with developers to explore feasibility and support implementation of your concepts
On a daily basis you will:
– Lead initiatives through discovery, validation and implementation.
– Cultivate a deep understanding of customers and other actors through observing and executing various iterative user research methodologies
– Create and produce a wide variety of artifacts that communicate your designs to stakeholders, with strong evidence-based rationales.
– Facilitate co-creation sessions
– Work in highly collaborative cross-functional team across Design, Product, Data and Engineering.
– Contribute and actively participate in agile ceremonies within a multidisciplinary team
– Plan and manage projects and success metrics
– Work directly with developers to explore feasibility and support implementation of your concepts
TOGETHER AS A TEAM
At Group Digital, we set the global digital agenda in order to enable IKEA to become the world ́s leading multichannel home furnishing company. We drive the development, provision and operation of our digital products and services using new and existing technology with agile delivery methods. At the same time, we provide a home for digital skills to both develop and extend technical, people and business skills needed to continuous development and growth.
Where our Digital Transformation is allowing us to create new ways we meet and interact with our customers and co-workers, our Digital Experience Design team is responsible for shaping what the future actually looks like. The team has a clear vision: to create everyday digital experiences for the many people through our human-centric methodologies that enable design, inspiration and innovation.
Five principles guide us
Design puts people first
Design brings confidence to decisions • Design is a catalyst for growth
Design brings ideas to life
Design empowers the many people
Location
Madrid, MD
Type
Full Time
Industry
Retail
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