Agency / Consultancy

Senior Service Designer

Archived
Full Time

Designit

We believe in teamwork, fun, complex projects, and simple solutions. How about you? We’re looking for a like-minded Senior Service Designer with the experience, passion and Jedi skills to help us rid the world of crappy design – one project at a time.

Would you like to:

  • Scope, plan and lead exciting and abstract innovation & experience design projects.
  • Coordinate multidisciplinary teams beyond their discipline (i.e. engineers, digital designers, business designers) in a collaborative and empowering manner.
  • Present to clients, and develop and facilitate workshops and co-creation sessions.
  • Conduct qualitative research using design research techniques and turn insights and identified opportunity spaces into differentiating service experiences.
  • Define future customer journeys, blueprints and conceptualize new products, services and businesses for some of the world’s leading international brands.
  • Help companies define their change processes, including a level of business & IT architecture understanding to plan for implementation.

We would like you to be:

  • A skilled professional with significant hands-on experience working in end-to-end service design for at least 5+ years (ideally more).
  • Great at designing and running design research, including ethnography, shadowings, focus groups, co-creation and usability testings.
  • Great research analysis skills, used to develop insight-driven product & service frameworks.
  • A great communicator, a profoundly curious workshop facilitator not afraid to push the boundaries, and a solid client partner – able to listen, learn, advise, and build strong relationships with our clients.
  • Proficient in sketching, visualising, prototyping and other service design techniques like value propositions, journey mapping, service specifications, blueprinting, and testing.
  • Familiar with UX design, creating user stories, flows, wireframes and digital prototypes; although this is not the core of the role.
  • An EU national, or with a working permit for Spain – this is a must-have!
  • A problem solver, with ideas that challenge the ordinary, together with the drive – and the guts – to bring them to life.
  • Someone with a ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together.
  • Non-negotiable: Fluent in English and Spanish – please don’t apply if you don’t speak fluently both in a professional context.

Would you like to join a global organisation that:

  • Embraces work-life balance – our employees’ well-being remains a top priority for us.
  • Promotes a culture of learning and advocacy across the globe – diversity will enable us to strengthen our impact
  • An office in a fantastic location in Madrid City Center
  • Healthy and delicious breakfasts every Monday
  • Weekly knowledge-sharing sessions, designed to cultivate cross-discipline talent
  • An inspiring, social, collaborative and playful work environment, with an open-minded and diverse culture
Location
Madrid, MD
Type
Full Time
Industry
Agency / Consultancy
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