Service Designer

iKhokha is on the hunt for a Service Designer. Up for the challenge of helping us take our Fintech Startup to the next level? If you deliver your craft with a purposeful, human-centered design approach and create high quality, unified and efficient systems, we want you to join the iKhokha Tribe.

We?re looking for someone that is able to articulate service strategy and define transformative service experiences that benefit our customers, employees, and the business as a whole.

After all, a wise man once said, ?A design isn?t finished until somebody is using it.?

So, what will you do?

You will be supporting the various functions within iKhokha to develop new and enhance existing cultural conditions, practices, and rituals to design user-centred services.

You will bring an optimistic and entrepreneurial mindset to our work, supporting Executives to spot and enable new opportunities within the Fintech space.

You will set future visions for products and services that inspire people and meet needs whilst designing with technologists and developers to take services live.

You will take research into actionable insights and be able to communicate this in a succinct and human-centered way to stakeholders.

The Deal Breakers

3 plus years? experience in a Service Design role or similar.

Relevant Design-Thinking qualification.

Knowledge of customer centric/user-centric research design methodologies.

Experience in the end-to-end journey of a project, from navigating sales through to end delivery.

Experienced in Agile practice and language related to the design process.

Strong data analysis and research abilities.

Excellent communication skills (both written and verbal).

What would you be responsible for?

Designing user experiences with data from the internal business and external research where possible (Google analytics, reports, desktop research etc).

Working with data and qualitative insight, through collaboration with internal staff, managers and the public, to design solutions and strategic propositions.

Understanding and articulating clearly how services need to change from a user centred (customer and employee), system (tech), and business perspective.

Mapping the service experiences of users and defining how this needs to change as well as how delivery can be improved to be more effective and in-line with the businesses strategic mandate.

Working closely with user researchers to define and communicate people?s needs.

Identifying how cost of delivery can be reduced and improve outcomes through re-design of user experience, business processes, and better collaboration across systems.

Designing, building and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback.

Being critical during the design process of the balance of power in service structures and challenging how people can be empowered and supported to thrive.

Defining key metrics and measurements to evaluate their impact, encouraging others to use this data to iterate what they deliver.

Evaluating the cost of a service delivery.

Co-designing with our clients and communities to design new service models and value propositions, defining how different aspects can be re-organised in order to deliver.

Working with researchers and analysts to define unmet needs of people who may not use services and defining how these needs can be independently or collaboratively met.

Analysing and directing on where changes need to be made to deliver more effective services.

Assisting on how to design better services, and providing coaching to develop these capabilities, outlining where this is best placed in an organization.

Keeping our projects on time and budget and reporting to the project directors and Head of Product.

Working to the highest ethical and moral standards of research and design practice, promoting inclusive design practice at all levels of your work.

Providing input and critical thought at our show and tells and design critics.

Supporting the development of iKhokha?s internal processes and tools.