Service Designer

The Service Designer will be responsible for setting future visions for products and services that inspire people and meet needs whilst designing with technologists and developers to take a service live. As well as, taking research into actionable insights and communicating this in a succinct and human-centered way to stakeholders.
The Deal Breakers (minimum Requirements)

• 3 plus years’ experience in a Service Design role or similar.
• Knowledge of customer centric/user-centric research design methodologies.
• Experience in the end-to-end journey of a project, from navigating sales through to end delivery.
• Experienced in Agile practice and language related to the design process.
• Strong data analysis and research abilities.
• Excellent communication skills (both written and verbal).

What Does The Role Entail (Key Responsibilities)

• Designing user experiences with data from the internal business and external research where possible (Google analytics, reports, desktop research etc.).
• Working with data and qualitative insight, through collaboration with frontline staff, managers and the public, to design solutions and strategic propositions.
• Understanding and articulating clearly how services need to change from a user centered (customer and employee), system (tech), and business perspective
• Mapping the service experiences of users and defining how this needs to change as well as how delivery can be improved to be more effective and in-line with the businesses strategic mandate
• Working closely with user researchers to define and communicate people’s needs
• Identifying how cost of delivery can be reduced and improve outcomes through re-design of user experience, business processes, and better collaboration across systems.
• Designing, building and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback
• Defining key metrics and measurements to evaluate the impact of solutions, encouraging others to use this data to iterate what they deliver.
• Evaluating the cost of a service delivery.
• Co-designing with our clients and communities to design new service models and value propositions, defining how different aspects can re-organize in order to deliver.
• Assisting other departments with designing better services, and providing coaching to develop these capabilities, outlining where this is best placed in an organization.
• Keeping our projects on time and budget and reporting to the project directors and Head of Product.
• Working to the highest ethical and moral standards of research and design practice, promoting inclusive design practice at all levels of your work.
• Providing input and critical thought at our show and tells and design critics.

Qualifications

• First preference for a relevant Degree
• Relevant Design-Thinking qualification (must have)