Service Designer

Our Communication, Media and Entertainment practice helps some of the largest global firms and most recognizable local brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning growth strategy and new product innovation, to omni-channel customer experience, IT strategies and AI-driven new business models, we help clients shape and achieve their growth agenda for a sustainable future.

The Role

• You help our enterprise Telco clients by igniting the future human centric digital services and products which will vastly improve our clients’ business and their customers’ or employees’ lives. You create the “big ideas” and vision that will catapult both user experience and our client business to a new level. 
• Service Design is a key part of any companies’ digital strategy and their digital transformation. Because of that, besides having a restless creative and innovative user centric mindset, you have the ability to clearly address business needs and to adhere to industry & market insights in your thinking. 
• User Researchers, User Testers and UX Designers are your natural team-mates but you also are partner to technologists and strategists. You are comfortable giving a team guidance across the whole project lifecycle in order to maintain the original service design vision and the user centricity.
• You are a born storyteller, enabled and experienced in communicating service design ideas and thought work to senior clients and plan/facilitate alignments in order to get them to a stage where teams can act upon them.

About You
We are looking for a Digital CEX/Service Designers with extensive experience in Telco industry with experience in:

• You have an excellent knowledge of all methods around the creative ideation and service design process (User Research & Test, Workshops, User Journeys, Personas, Design Thinking, Design Sprints, Design Language, Mood Boards) and how to apply them. 
• You also have a profound knowledge on business side of things (Design Governance, SWOT Analysis, Feasibility Assessments, Gap Analysis, Business Cases, Capability and Capacity Assessments, etc.)
• You are knowledgeable in MS Office and agile PM platforms (Atlassian, etc.) 
• You possess experience in leading small/midsized design teams.
• You are familiar working in enterprise environments. Experience in multiple industries is a plus.
• You have excellent communication skills.
• You are experienced in agile methods like Scrum and Kanban and fine to work in complex & long-term engagements directly interacting with senior client stakeholders.
• You have strong written and verbal communication skills in your country language and English.

Our ideal candidate will be

• Able to work with global/virtual teams to implement designs that are simple and intuitive to provide best customer experience
• Proactive with an entrepreneurial spirit and team player mindset, and adept at engaging senior stakeholders
• An excellent communicator with outstanding verbal and written communication skills
• Able to audit existing ecosystem and suggest strategies for operational efficiency and thought leadership
• A self-starter, able to lead workshops, work in matrix team structure and assume front end roles at client location