Service Designer

Summary

An established team member with a history of independent performance, strong communication skills and who proactively builds relationships within the team members and/or with clients.

Main tasks:

· Perform Design Research work mainly apply to digital product design

· Define E2E Experiences and Customer Journey

· Produces deliverables according to project plan

· Participates in client conversation within their discipline.

· Participates in practice discussions and actively contributes to team culture and rituals.

· Supports decisions along the project process such as ideation and concepts, with fact-based inputs (e.g., user interviews, desk research, surveys). Participates to shape the synthesis from inputs.

· Shape content, assets and exercises independently. Takes part in workshop facilitation, is able to present sections of the workshop and respond to participant questions and build comfort with the process. Supports planning, synthesis process, and documenting key learnings from the session.

· Share experience within the team (e.g., on board).

Additional tasks:

· Able to provide basic guidance to junior designers seeking clarification.

· Provides open and constructive feedback on strengths and areas of improvement for team members.

· Provides clear and constructive critique on project work, and receives critique with curiosity and grace.

· Articulates the impact of design from project experience when asked

· Identifies personal growth areas and is able to propose annual growth goals and self-manage their completion.

· Acts as a buddy to support the ramp up of new team members.

Qualifications

· Competencies in Service Design and User Research

· Has contributed to products or services that have come to market

· Has worked on projects that require basic understanding of healthcare solution areas and regulations.

· Minimum 2-4 years of experience.

· Strong in 2, capable in 2 other core craft skills

· Has a basic understanding of business objectives and how the company operates

· Has worked in healthcare, design projects and is building domain knowledge in at least one Business Areas (e.g., PoC, Molecular, Sequencing).

· Can comfortably understand and speak about that domain and related regulatory knowledge with clients.

· Masters the methodologies of design and research

Experience

· Has in-depth knowledge of Service Design and Design Research

· Has the ability to run the research activity across multiple projects

· Manages both qualitative and quantitative research methodologies and different data set integration

· Has guided more junior designers on projects that require in-depth knowledge of healthcare solution areas and related regulations.

· Has great presentation skills and communicates ideas, solutions and deliverables effectively and logically when asked to.

· Strategic thinker and results oriented, able to participate in experience and business conversations.

· Great team player able to generate consensus and buy-in in complex organizational contexts.

· Curious and humble: develop a learner approach to research and design challenges.

· Creative problem solver able to look for the best solution to address the challenge.

· Data driven to ground decision making on a robust understanding of the problem space.

· Demonstrates resilience in the face of failure, obstacles, or project changes

· Works independently with minimal guidance. Seeks guidance or input from others when needed.

· Usually works full-time on a single project. Might divide efforts between projects.

· Consider business objectives alongside user/customer and design needs during detailed design work.

· Observes and understands the design challenges for a task from multiple perspectives (e.g.

· User, Business, Technology and Design).

· Seeks to understand directives and strategies from a holistic as well as tactical perspective.

· Quickly reacts to scope changes and works with team members to re-shape activities and deliverables according to the new plan.

· Is able to articulate how near-term activities tie to the larger project goals and purpose to others.

· Is able to self-manage time when a project gets complex, and willing to reach out for support when needed.

· Participates in conversations with the extended project team and provides thoughtful and structured opinions in discussions