Service Designer

What we’re looking for

If you’re hungry for a new challenge but you’re waiting to “build more experience” don’t wait any longer! We value all experience, long or short.

We’re looking for a passionate and empathetic experience/service/business designer (located anywhere, working 100% remote) that is proactive and autonomous with experience in designing services and is ready to take a leap into a highly visible and empowered position to contribute into building from the ground up a fast growing startup based in Europe. Full english proficiency is a plus.

You will lead and kickstart the research and design of our automation based business-as-a-service product. This role will partner closely with our CEO to organize and execute user research to gather insights into the problems worth solving of fellow creatives in the US that work independently and will ideate and iterate into solutions that integrate best business practices, leading SaaS applications, and robotic process automation to provide a service that delivers on specific Outcomes. (If we lost you at “robotic process… have no fear! There’s plenty of room to learn)

Your superpowers  ‍♀️ ‍♂️

We are interested in your attitude, your ability to empathize with your audience; your resourcefulness and creativity to produce memorable and effective solutions and your ability to get hands-on to make things happen.

As our Service Designer you will:

• Plan and execute user research among creative freelancers in US (aka: find people and make them talk a lot :)) to investigate and produce insights on their most tedious (and hideous!) tasks related with managing their self-employment or small business.
• Actively prototyping and testing service ideas creating mock-up services and automation using popular and ready-made tools and SaaS applications like CRMs, Zapier, Airtable, Google docs, etc.
• Work collaboratively with RPA and Web developers to build and deploy chosen services into production.
• Participate in the inception of the branding and marketing of the new services partnering with agencies and our Digital Marketing Manager.
• Design and build customer success and service delivery specifications and processes.
• Inspire and develop your colleges by sharing and educating about human-centered design, customer experience and memorable services.
• Support marketing, onboarding and training to transfer the customer experience to all corners of the company.