Service Designer

As a Service Designer you get to work across business areas, technology streams and other functions to translate business strategy and customer needs into viable and desirable commercial solutions. You lead or support scope setting and prioritization activities and strive to secure value through strategic design, human-centric ways of working and effective process and interaction facilitation. You get to work across business areas, technology streams and other functions to translate business strategy and customer needs into viable and desirable commercial solutions. You lead or support scope setting and prioritization activities and strive to secure value through strategic design, human-centric ways of working and effective process and interaction facilitation.

Position Description

You would work across a wide range of areas, including: wider industry trends analysis, business models and value propositions, future concepts and roadmaps, business cases and outcome definitions, customer/user research and analysis, customer experience design, process facilitation and visual communication and storytelling to package and communicate findings, insights and data in a clear and impactful way. We offer you an interesting role where you will collaborate within multi-disciplinary teams to innovate, design, prototype and build solutions. You will work with skilled and passionate colleagues in all areas of design to bring premium products and services to the market.

Requirements

• Degree related to service design and behavioural science discipline or innovation/business management
• Minimum 4 years of industry experience
• A strong understanding of human-centered design and Service Design methodologies and the process from research to development
• Experience with planning and conducting customer research
• Experience of strategy development
• Experience of stakeholder management, organizational change management and change process facilitation
• Proven abilities to build networks and partnerships
• Knowledge and experience of facilitation tools and methods
• Visual communication and prototyping skills to create & communicate product-, service- and business design artefacts and strategies
• Project management skills
• Excellent communication and presentation skills
• Fluent in English

Profile

• Strong business acumen and customer focus
• Strong collaboration and interpersonal skills
• Ability to adapt approach and demeanor in real time to match shifting demands of different situations
• Open to explore differences in perspective, thought and experience of people from a variety of backgrounds
• Results oriented and with high professional standards
• Structured, process oriented, persistent and with an ability to see patterns in complex information
• Curious and willing to pursue a deep understanding and continuous learning
• Team player that enjoys motivating and supporting others