Travel and Leisure

Service Designer

Archived
Full Time

Sastaticket.pk

Responsibilities

  • Plan and manage the design research activities (research strategy, ethnographic based user research, secondary research, UX research…) collaboratively with the team.
  • Plan and execute system mapping, customer journeys, scenarios and service specifications.
  • Analyze research data identifying and generating meaningful insights and behavioral patterns.
  • Work closely with researchers, visual and user experience designers contributing to the improvement of the design quality and final user experience.
  • Maintain trustworthy relationships with clients all around Europe and Latam, receiving acknowledgements during the whole product development lifecycle.
  • Facilitate workshops with heterogeneous groups of clients and stakeholders.
  • Define and structure deliverables consistent with project goals.
  • Create presentations and design strategy documentations.
  • Manage user research and service design process, drive decisions, track issues, and assist in estimating resource, needs and schedules.
  • Collaborate with product owners and leaders to drive product strategy and the development roadmap.

Desired Skills and Experience

  • Minimum of 2+ years experience designing complex service design systems for multiple touchpoints projects.
  • Minimum Bachelor degree in service design, business design or a related design discipline.
  • A background in visual and UX design will be considered as a plus.
  • Full working proficiency in both Italian and English. Other languages will be considered as a plus.
  • Strong knowledge of user-centred design processes and passionate about solving complex Service and UX challenges.
  • Strong background in service and strategic design.
  • Strong skills in conducting and synthesising research, insights and findings.
  • Strong skills in structuring and visualising journey maps, service ideation, concept communication and specification.
  • A hands-on Service Designer with skills in visual and interaction design as well.
  • Excellent portfolio showcasing design solutions and strategic approaches.
  • Ability to facilitate workshops, set design sprints and hold seminars and training sessions.
  • Knowledge of agile approaches and techniques.
  • Ability to communicate effectively with different audiences.
  • A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
  • Love both strategy, service prototyping and hands-on UX.
  • Attention to details and organizational approach.
  • Ability to understand the impact of technology on design deliverables.
  • Strong interpersonal and client management skills.
  • A love of travel, collaboration and learning.
  • A fearless and positive attitude.
Location
Karachi, Sindh
Type
Full Time
Industry
Travel and Leisure
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