Service Designer

We are seeking a Service Designer to join our growing, multi-disciplinary Design team of Service, UX, and Communications Designers.

Essential Functions:

• Design Advocacy and Stewardship: Assess, define, execute, and support best practice in the development and improvement of services throughout the organization.
• Research and Documentation: Conduct and facilitate research and collaborative workshops; synthesize findings and create relevant artifacts—journey maps, service blueprints, storyboards, and slide decks—to visually communicate patient, physician, and employee experiences.
• Cross-functional collaboration: Be comfortable working across multiple modalities – projects could touch software development, call center optimization, marketing strategy, and digital and in-person workflows. Collaborate with colleagues from clinical care, finance, operations, product, revenue cycle, technology, and company leadership to create sustainable processes.
• Approach: Rapidly produce concepts, workflows, and prototypes while understanding when deeper exploration is warranted or when to try another approach. Shift between big-picture and detail-oriented thinking.
• Remote Work Culture: Maintain balance between working independently and collaboratively. Take the initiative but remember that your teammates are only a click away.

Qualifications:

• 3+ years professional service design experience
• Make sure to provide a link to your Portfolio on your resume
• Expertise in design thinking, systems thinking
• Experience employing a range of design tools and methodologies
• Fluency in quantitative and qualitative research skills
• Fluency in verbal, visual communication (Adobe, Miro, Powerpoint – we’re not picky on which specific tool as long as you can visualize it!)
• Highly collaborative, with experience working alongside other design competencies, technology, operations, and marketing teams
• Comfortable in fast-paced and ambiguous work environments
• Passionate about Talkiatry’s mission to advance the practice of psychiatry for patients and providers alike
• Background in health care industry is a plus, not a requirement