Service Designer
Velan Consulting Pty Ltd
We are looking for individuals with skills across Strategic Design, Service Design and/or User Research to be part of multi-disciplinary teams across Discovery and Alpha. Individuals will work as part of a team to complete targeted research with businesses and engagement activities across government to help inform future trade proposals.
Role Specific Tasks:
• Plan, facilitate and conduct various user research activities.
• Support the shaping of actionable insights to inform decisions and recommendations.
• Engage with stakeholders across the taskforce to communicate work and identify opportunities to align to deliver shared strategic objectives.
• Design and facilitate workshops with businesses and Government stakeholders. Workshops may include co-design workshops, prioritisation, research share-backs and feasibility discussions.
• Regularly develop and communicate progress and findings to senior stakeholders.
Essential Criteria:
• Knowledge and experience working in Discovery and Alpha phases of the Service Design and Delivery Process and understanding of human-centred design approaches.
• Strong communication skills and ability to communicate the value of human centred design to internal and external stakeholders.
• Experience in planning and facilitating various user research activities including unstructured interviews, contextual enquiries and concept testing.
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