Service Designer

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

• Champion Service Design at Medable and work with key stakeholders within Medable to design and implement new services

• Plan and execute co-creation workshops with stakeholders in order to propose the most viable solution for a given problem

• Design the User Journey Map so we can identify pain points and issues that need to be addressed in a given service

• Design the Service Blueprint and prepare it to be presented and delivered to the client

• Translate the Medable experience as an end-to-end experience, particularly with all human touch points off our digital products (includes training, onboarding, communication, and services)

• Conduct user research and clearly articulate the problem areas to ensure the design team is working on the right solutions

• Identify and help to execute on key experience design projects

• Instill project teams with the confidence and discipline to explore innovative design solutions while respecting partner deadlines

• Champion human centered design throughout the organization, and help cultivate a design mindset

• Distill business, customer, and partner constraints into digestible components for the design team

• Set standards for patient and customer experience design across all touchpoints to create fully integrated experiences that are seamless, consistent, and meaningful

• Collaborate with designers on the team and give direction based on business and research insights.

• Translate insight and strategy into concept prototypes to communicate the customer experience vision

• Collaborate with product and design teams to translate the portfolio-level experience strategy into product-level experiences

• Guide improvements in internal organization through design sprints

• 5+ years of experience in customer experience design for software products or a combination of education and experience in this field

• Experience managing the relationship with creative agencies

• Launched, run, or scaled a service or a business

• Ability to communicate customer and business needs through journey maps, storyboards, ecosystem and service designs, prototypes, wireframes, infographics and other materials

• Cross-functional, omnichannel patient, and customer experience strategy

• Strong human centered and behavioral design experience required

• Voice of customer system and co-creation/UX design space experience

• A portfolio of excellence in design and strategic thinking

• Must know Adobe Creative Suite, Figma, Miro (or other online collaboration tools)

Education: 

• Bachelor’s or Master degree in Design, Service Design, Interaction Design or Design Research