Senior Service Designer

In this role, you have the opportunity to

You are responsible for:

Understanding people and healthcare context

• You use appropriate and effective research skills to increase domain knowledge and to inform meaningful and innovative solutions.
• You help to analyze required information to form a relevant understanding of context (domain, business, market, emerging contexts, related trends, target groups, etc.) and define and articulate relevant insights.

Articulate relevant and meaningful service propositions

• You help to create surprising and relevant scenarios/ themes/ concepts/visions that explore potential or articulate a holistic brand experience, based on contextual understanding
• Collaboratively develop service blueprints that integrate user needs analysis (i. e. experience flows), multiple touch points and back-end service delivery systems, processes and capabilities
• Build prototypes that communicate ideas clearly and persuasively at an individual and group level

Make it happen

• Collaborate with business partners, interaction designers, product designers, and communication designers to design internal systems and processes, to manage and deliver multiple services.
• Collaborate with team members and suppliers via the most appropriate communication/influencing style.
• Build relationships and appropriately influence relevant internal teams and direct business contacts in the adoption of a human-centered approach to designing, building, and delivering services.
• Develop stakeholder relationships and build networks to achieve short- and long-term goals.

You are a part of

Our design team that is the heart of Philips, shaping the way people experience our brand, products and services. In fact, everything you see from Philips has been designed. As proud custodians of the Philips brand, we make sure design is always the starting point for innovations. At Philips Design, we believe that good design is about creating solutions that satisfy people’s needs, empower them and make them happier.

To succeed in this role, you should have the following skills and experience

• A Bachelor or Master degree in Service, Interaction, or related design field.
• 8+ years of relevant experience in the design field.
• A good understanding of development processes.
• You may have won award(s) or hold IP.
• A strong ability to help visually simplify complex sets of data/situations.
• Passionate about innovation.
• An affection with healthcare and personal health.
• Strong presentation, verbal and written skills.
• Strong understanding of the value of design and brand.
• Leadership skills. The ability to lead and inspire teams through collaboration as well as direction, vision and planning.
• Ability to relate to individuals and mentor designers.
• Ability to champion the use of service design across the organization.
• Ability to choose the right approach towards projects, and also provide creative direction on project execution.