Technology
Senior Service Designer
Archived
Full Time
Continuum HQ
We are a team of rebels, with a mentality of experimentation and a hunger to break paradigms. We help leading companies shake up the status quo and get serious about innovation, technology and agility. We accompany them to transform and create meaningful solutions for people. Looking to design products that make an impact? Are you looking to surround yourself with people who take what they do seriously? Do you have passion, ambition and guts? If you answered “Yes” to everything, then read on.
Job functions
- You will plan and participate in the different phases of Service Design or UX projects, which you will work together with the Continuum team, ensuring flawless execution from conceptualization to delivery.
- You will design experiences with services that involve different points of contact throughout a client’s journey, ensuring consistent service, a memorable experience and a relevant return for the business.
- You will advise clients in the different phases of service design projects, developing workshops and creating new processes, artifacts, roles and all the necessary components to deliver a relevant service for users.
- You will develop studies and research in the field, analyzing qualitative or quantitative research results, and then converting them into design solutions.
- You will creatively prototype digital, face-to-face and intangible solutions to validate working hypotheses.
- You will support initiatives and new Continuum businesses, just as it once happened with Continuum Lab, Service Justices or Get on Board.
Description of the position
You will be in charge of leading and executing Service Design and UX projects, considering digital, face-to-face or hybrid channels. You will help our clients understand their users and improve the ecosystem of roles, touchpoints and activities necessary to serve end clients.
Your level of seniority
You are able to advise clients on the design of products and services, based on arguments of research, innovation and technological opportunities.
- You have autonomy, you are planned, oriented to the execution and resolution of problems.
- You are able to lead work sessions and presentations with clients.
- You are not afraid to raise unusual ideas in front of the client and the work team.
- You can solve complex challenges from a design perspective.
- You have taught classes, you can communicate directly and convey confidence to the team or other audiences.
- You are familiar with business and marketing metrics: CLV, Churn Rate, optimizing a funnel, or extracting intelligence from Analytics.
Experience required for this role
You have more than 2 years of experience in the world of UX design and Service Design, you know how to sustain the impact of these projects and how design solutions connect with business priorities and technological opportunities.
- You have led and executed Service Design (or UX) projects for different service channels.
- You have participated in projects that involve field research, ideation of different routes, definition of business rules, creation of new touchpoints and processes that streamline a business and deliver better experiences to end customers.
- You have led workshops with clients and argued your work in sessions to present progress with clients.
Desirable
- You have led work teams
- Advanced / native level English (of which you see movies in English without subtitles)
- Design knowledge
- You have written opinion articles, created vlogs, and / or given talks
Location
, Maule
Type
Full Time
Industry
Technology
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