Finance
Senior Service Designer
Archived
Full Time
Thrivent
Job Description
DUTIES & RESPONSIBILITIES:
- Brings conceptual aspects of the vision to life through tangible, functional, and visual outcomes that include products, services, and messages that embody Thrivent’s values within financial services.
- Prototypes, tests, and refines key service experience components with participation of end users–iteratively guiding designs from low to high fidelity solutions that elegantly solve for complex behavioral, cultural, and social dimensions.
- Continually focuses the working team on the core opportunity / problem to solve in pursuit of the organizational vision, which may require clarifying and reframing the challenge at times.
- Identifies specific requirements for making a desired offering or experience more desirable, feasible, viable, just, sustainable, and inclusive.
- Uses design to enable team members across disciplines to work together in shared pursuit of the visionary intent.
- Engages cross-functional teams to define specific actions, internal and external, required to make the organization’s vision real.
- Facilitates the process that aligns all stakeholder points of view into a cohesive strategy and workable roadmap.
- Models Thrivent’s leadership competencies – courage, collaboration, and commitment, by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.
- Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
QUALIFICATIONS & SKILLS:
Required:
- Bachelor’s degree or equivalent experience
- 5+ years of experience in a design / design-driven innovation role
- Deep knowledge of human-centered design and a relevant service design field (systems design, business design, industrial design, graphic design, interaction design)
- Track record of successful concept development, including prototyping and/or launching solutions into market
- Ability to work within a self-directed culture and navigate moments of ambiguity within the design process
Preferred:
- Master’s degree in related design field (industrial design, graphic/communications design, systems design, service design, interaction design)
- Experience and knowledge working in financial services, mainly insurance
- Work experience in human-centered design in large organizations
- Competency in adjacent spaces of technology and/or business
Location
Minneapolis, MN
Type
Full Time
Industry
Finance
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