Real estate
Senior Service Designer
Archived
Full Time
Loft
The challenges you will encounter:
- Stimulate and develop strategic projects aimed at internal or external agents;
- Map journeys and observe opportunities for change in processes and services;
- Facilitate conversations and projects, involving professionals from other teams to discuss guidelines, improvements and innovation;
- Document processes and alignments with the Design, Product and Operations areas to accelerate decision making;
- Organize meetings for ideation, understanding and synthesis;
- Validate concepts and hypotheses through experimentation or usability tests
- Bring benchmarking studies and guidelines and how analogous markets solve similar problems
- Propose improvements in processes and interfaces to deliver better experiences for customers.
What do you need to turn the key?
- Good interpersonal relationship;
- Creativity, initiative and proactivity;
- Logical reasoning;
- Know how to work in a team;
- Good verbal and written communication;
- Knowledge of Design Thinking concepts and tools;
- Usability testing experience
- Knowledge in Interface Design will be an advantage
Location
-
Type
Full Time
Industry
Real estate
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