Technology

CX Service Designer

Archived
Full Time

conexio

Description:

As we are growing, we are looking to add more players to our team.

If you are a passionate Service Designer looking to join a Customer Experience Agency that boosts digital experiences through technology for multinational companies worldwide, this is an amazing opportunity for you!

The Challenge:

We are seeking a passionate Service Designer with a strong background in Customer Experience Management and UX, who believes great design can drive and deliver our clients’ outcomes, designing frictionless services that delight users.

In this role you will work closely with the sales, operations and tech team in the pre-sales process and during the project execution. Working with large and world-known brands to conduct user research, CX design, service design, consult on UX / Customer Journey, identify potential areas for growth and improvement, performance analysis, etc.

The Role:

  • Lead and participate in client discovery sessions to effectively develop ideal, viable, and feasible CX user flows and journeys for clients, mapping out the steps of the experience, identifying gaps/friction points and designing the ideal user experience through storyboards, wireframes, mockups, low and high-fidelity prototypes and write UI specifications to support development across multiple applications and platforms.
  • Evaluate designs using HCD (Human Centered Design) techniques such as UI reviews and cognitive walk-throughs and transform those outputs into proposals.
  • Work with clients to understand HCD & UX goals and preferences, project goals, processes, interpret brand guidelines and other details necessary for designing and developing a smooth UX process.
  • Ability to define the information that is relevant to support the service, working closely with technologists to clearly articulate the relationship between different types of information required of the service.
  • Strong ability to collaborate effectively with development teams to ensure that design specifications are implemented, and the usability of products is optimized despite underlying system complexity or constraints.
  • Collect and analyze competitive and market user research data to understand the user population and identify trends and insights
  • Provide rationale for your work, ensuring solutions are optimized for performance, usability, accessibility and sustainability against the creative brief and client business goals.
  • Maintain an awareness of current trends in technology design and usability and share this information across multiple teams.
  • Demonstrated ability to deliver measurable growth business outcomes by improving quantifiable business metrics, Identify products, features, programs, and partnership opportunities.
  • Conduct research and use along with other data, such as analytics and market research, to provide key insights and recommendations to improve our marketing, products, and services.
  • Facilitate cross-functional workshops to generate inputs and create alignment for current and future end-to-end experiences.
  • Ability to estimate effort, create proposals, and support sales pursuits.

Requirements:

  • Experience working with distributed teams.
  • Experience as a Service Designer or UX/CX/HCD team lead, mentoring and coaching a design/development team and key stakeholders in adopting best practices.
  • Focus on a human-centered approach.
  • Familiar with or have participated in various forms of client design workshops and usability testing processes.
  • Possess a clear understanding of design principles, best practices, and methodologies (ex. atomic design).
  • Familiar with processes around information architecture, persona, and journey map development.
  • You have an endless thirst for knowledge, an open mind, and a drive to discover and integrate the latest design techniques and trends.
  • Strong analytical, consulting, written, and oral communication skills; process oriented.
  • Excellent communications, facilitation, and storytelling skills (oral, written, and visual communication) with the ability to inspire, educate and persuade.
  • Ability to build strong relationships and serve as trusted advisor.
  • Advanced proficiency in current methodologies and frameworks such as Design Thinking, Primary and Secondary Research, Heuristic Analysis, Persona/Journey Mapping, Service Blueprinting, Rapid Prototyping, DesignOps, User Testing, and Agile Prioritization using tools such as Mural, Sketch, Figma, InVision, Adobe Creative Cloud, Microsoft Office Suite, Jira, and Confluence.
  • Experience with Adobe Experience Cloud is a plus.
Location
Mezquitillo, Zac.
Type
Full Time
Industry
Technology
Apply for Job
Sorry! This job has expired.

More jobs at conexio

We haven't found any other jobs at conexio.

More jobs in Remote

Senior Service Designer

Aledade

job location
Atlanta, USA
industry
Health

Service Designer

Triggo Labs

job location
, MT
industry
Technology

Senior Service Designer

Aidn

job location
Soere, Viken
industry
Technology

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down