Agency / Consultancy

Service Designer

Archived
Full Time

Solera

In our day-to-day life we ​​co-create with our clients, main economic groups, unique digital experiences that quickly become Success Stories and touch millions of users.

What is the rockstar we are looking for?

  • 2 to 4 years of experience.
  • Knowledge of work methodologies such as: Design Thinking
  • Interest in service design with experience using service design methods.

What will be your challenges?

  • Analyze, collect and interpret information to establish a diagnosis that allows the construction of action plans focused on the client and backstage users.
  • Propose and suggest the appropriate tools and methodologies for each project (customer journey maps, blueprints, flowcharts, use cases, concept tests, contingency design, etc.)
  • Mandatory experience in the use of DesignThinking, Service Design and the use of at least 2 other frameworks such as: Customer Experience, JOBs to BE DONE, Business Design, Strategic Design and Behavioral Design.
  • Moderate and facilitate workshops on co-creation of solutions for initiatives with different types of stakeholders.
  • Test and validate solution proposals with the client or end user through the most relevant tools and methods.
  • Present and communicate findings for decision-making by project sponsors.

Tools

  • Figma
  • Miro/MURAL
  • Google Suite
  • Excel
Location
Lima, Peru
Type
Full Time
Industry
Agency / Consultancy
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