Service Designer

Solera is an Innovation and Technological Development Consultant that provides Digital Transformation services to the main leaders of each business sector, creating and operating unique solutions supported by technology, under a user experience approach and a great impact on results for our clients.

Profile:

• 2 years of experience.
• Knowledge of work methodologies such as: Design Thinking
• Interest in service design with experience using service design methods.

Functions:

• Analyze, collect and interpret information to establish a diagnosis that allows building action plans focused on the client and backstage users.
• Propose and suggest the appropriate tools and methodologies for each project (customer journey maps, blueprints, flowcharts, use cases, concept tests, contingency design, etc.)
• Moderate and facilitate workshops for the co-creation of solutions for initiatives with different types of stakeholders.
• Test and validate the solution proposals with the client or end user through the most pertinent tools and methods.
• Present and communicate the findings for the decision making of the project sponsors.