Service Designer

What are we looking for?

In Atlantic City, we’re a family that always strives to improve itself to impress our guests. Our Service Designer participates in the evaluation, design, and redesign of processes and services that directly impact our guests’ experience.

What will your daily life be like?

• Lead, define, and oversee the use and execution of various design tools for our guests’ journeys (digital and in-person) and our collaborators, identifying points of interaction and identifying opportunities for improvement to achieve omnichannel in both services.
• Propose, implement, and support the use of research, development, and testing methodologies consistent with current needs, in order to understand the profile of our guests and facilitate actions for the various processes carried out by our collaborators.
• Conduct benchmarking of digital and physical services to identify opportunities for competitive improvement that we can apply to our business.
• Participate in the validation of services provided to guests and thus be able to obtain information from users (guests and collaborators), identifying opportunities, validating hypotheses, and generating projects based on the results obtained.

What are we looking for in you?

• Studies in Design Thinking, Human Centered Design, Service Design or Innovation (certification not required)
• Graduate in Administration, Psychology, Marketing, Industrial Engineering or similar.
• Experience in strategic design research (Design Thinking, Atomic Research, Design Sprint, Behavioral Design, Service Design)
• Experience developing Service Blueprints, Customer Journey Maps
• Experience leading teams