Service Designer

What are we looking for?

In Atlantic City we are a family that always seeks to improve itself to surprise our guest. Our Service Designer participates in the evaluation, design and redesign of processes and services that directly impact our user experience.

What will your day to day be like?

• Lead, define, and supervise the use and execution of various design tools for the journey of our guests (digital and face-to-face) and our collaborators, identifying the points of interaction and detecting opportunities for improvement to achieve omnichannel in both services.
• Propose, implement and accompany the use of research, development and testing methodologies consistent with current needs, in order to know the profile of our guests and facilitate actions for the various processes carried out by our collaborators.
• Benchmark the digital and physical service, with the aim of detecting opportunities to improve the competition which we can apply in the business.
• Participate in the validation of the services provided to the guests and thus be able to obtain information from the users (guests and collaborators), identifying opportunities, validating hypotheses and generating projects based on the results obtained.

What do we look for in you?

• Studies in Design Thinking, Human Centered Design, Service Design or Innovation (certification not essential)
• Graduated in Administration, Psychology, Marketing, Industrial Engineering or similar.
• Research experience in strategic design (Design Thinking, Atomic Research, Design Sprint, Behavioraldesign, service design)
• Experience developing Service Blueprints, Customer Journey Maps
• Experience leading teams