Senior Consultant, Service Designer
Skatteetaten
Do you want to help improve user experiences?
At the Swedish Tax Agency, we have a clear ambition to meet business and citizens in such a way that it becomes easier to do the right thing, and harder to do wrong. We will develop effective user experiences with the aim of creating a high level of trust in the population and compliance with regulations. By putting the user even more clearly at the center of the development of services, we want to solve the real problems for both private individuals and businesses to a greater extent.
We are now looking for an experienced service designer, who can take an active role in developing a more proactive and holistic user experience. You will sit in a business development team and have colleagues around you who are in daily contact with our users. You will be an important link between the department and the development environments elsewhere in the agency.
You have good knowledge of design methods and the ability to be a driving force for a user-centred way of working. You are used to leading the design process in flexible development work, and especially with a view to looking after the whole across products and services. You master the tools, methods, software and/or other means necessary to deliver.
The User Dialogue Division must ensure a single point of contact for users, and works actively to create comprehensive and effective user experiences for everyone who uses the Tax Agency’s services. The division shall, through proactive measures, ensure compliance with tax and levy rules.
What is your job about?
- work as a service designer in an organization that is constantly seeking to become more agile
- be a process driver in the development of our services
- carry out insight work and promote the results from this in the team and decision-makers in the organisation
- develop concepts and ideas together with others through, among other things, meetings, workshops, etc.
- visualize insights, processes and complex relationships (for example user journeys, blue prints and gigamaps)
- prepare concepts and sketches and test these against real users
- work closely with internal and external stakeholders where your main task is to work actively for the users’ needs
- promote understanding of the design process, service design and UX throughout the agency through your daily work and participation in the agency’s established design environment
What skills are required in this role?
- Relevant higher education at minimum bachelor’s level in, for example, IT, psychology, anthropology, sociology or design. Long and relevant work experience can replace the education requirement
- relevant work experience as a service designer
- good competence and experience in design-driven processes and methods
- experience of working in interdisciplinary teams
- good visual communication skills (including, among other things: visual facilitation in meetings, visualizing insights and simple visual representations of complex contexts)
- good written and oral communication skills in Norwegian
It is an advantage if you have:
- worked with specific issues related to first line/user meetings
- experience from large complex organizations and/or the public sector
- experience with ux design, product design, interaction design
What kind of colleague do we want?
We are looking for you as:
- has good collaboration and communication skills
- have the ability to quickly familiarize yourself with complicated subject areas, new issues and see needs across different user groups
- is analytical, proactive and self-driven
- promoter of a user-centred way of working
- is capable of making decisions and with the ability to prioritize
- good process manager who gets others on board – without a formal leadership role
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