Service Designer

Do you want to help shape how customers meet Gjensidige in the future?

During our 200-year history, we have contributed to solving an important social mission by ensuring life, health and values. We are committed to delivering good solutions to our customers, and are constantly working to improve ourselves. We have now increased our focus on our ability to think new and create growth through new business models, and we envisage a high pace with new products and services in the market in the years to come.

Now we are looking for you who are an experienced designer with a good business sense, who wants to work with innovation and design-driven development of our customer journeys in the Norwegian private customer market. 

About the job

In this role you will work in interdisciplinary teams with good people from different parts of the organization. The goal will be to use your professional competence to develop good customer experiences, as well as inspire colleagues to use the competence and tools that you possess.

Particularly important is our work with innovation, where you will be a key player in the initiatives we develop and a key contributor to competence building. Organizationally, you will belong to an environment with responsibility for the market and customer experience in the Norwegian private customer market, and you will work closely with business. Good business understanding and collaboration skills will therefore be a prerequisite for thriving and succeeding in the job.

We have one of Norway’s strongest professional environments for design in Gjensidige, and you will be part of this professional community for both professional input and sparring.

Tasks

• Use design methodology in the early phase of business development, from user needs to engaging value propositions and viable business models, including observations, interviews, idea generation, working with business models, hypotheses, prototypes, user tests etc.
• Other design tasks as needed
• Contribute to strengthening Gjensidige’s methodology for innovation, and actively participate in the professional environment for design in Gjensidige

About you

You have worked for at least 5 years as a designer – and are well used to using design methodology in business development to create good customer experiences and viable business models. Maybe you also have experience from start-up companies.

You are good at pushing things forward, and are not afraid to roll up your sleeves and do things yourself. You get energy from collaborating with others, and are outreach and very good at navigating and collaborating with different professional environments.

You are good at drawing and are self-sufficient when it comes to visualizing concepts and building prototypes that can be used to test the most central hypotheses at any given time.

You also have:

• High-level education in a relevant area, and can point to good academic results
• Documented and long experience of innovation, service design / business design and design-driven development
• Experience with frameworks for innovation and design such as Design Thinking, Design Sprint and The Lean Startup
• Long experience with good feedback as a facilitator of workshops – and experience of facilitating creative sessions even when you can not meet physically
• Good Norwegian skills, written and oral