Service Designer

About you

You are serious about deconstructing complicated problems into something understandable. You are capable of zooming out and discussing a high level strategic decision while turning around to zoom in and discuss interaction design details with fluency.

You thrive on transforming complex systems and fragmented experiences into coherent user journeys that elegantly solve the users’ problems and delight them.

You are someone who gets energy from building strong relationships and are able to bring opinionated cross-functional stakeholders along in the design journey.

You are a proactive, resourceful and driven self-starter – skilled at building cross-functional relationships and navigating a matrix organization when needed.

Strong communication skills in English are a must, as well as coolness under pressure, problem solving, attention to detail, and the ability to mediate and cope with rapid change.

Agile is your mantra, and user testing is your forte. Both early discovery work, rapid iterations during development, and usability testing of more established designs.

Your responsibilities:

Turn Schibsted Ecom´s ideas, strategies and goals into amazing user experiences
Collaborate closely with UX colleagues, product management, analysts and engineering to ensure successful product development
Employ a rich set of tools and methods such as journey maps, wireframes, mockups and prototypes to communicate design intent
Lead your peers and stakeholders to improve our way of working and envision possibilities, as well as actively promote knowledge sharing within the UX community in Schibsted
Conduct qualitative, evaluative user research in various formats
Collaborate with the central UX research team in Schibsted and teams in other offices in the Nordics
Actively stay updated on what’s happening in the design and tech scene, and translate trends into ideas and opportunities
We want to be an environment where it is safe to come up with any idea and where testing and failing is a natural ingredient of success. We want you to bloom to your fullest potential and take full ownership of your own work, and we want you to feel opportunistic in the midst of massive uncertainty.