Service Designer

As a Service Designer, you will take the lead on discovery work that will help us identify and define initiatives that will positively impact people and maximise the value delivered by our value stream squads.

The Role

This is a strategic role – you will bring your experience in using design approaches to work across the enterprise to understand and define the business and customer outcomes we are seeking to deliver on.

Working collaboratively with Value Stream leadership, Product Owners, senior stakeholders, and centres of expertise, you will take a lead role in helping curate a backlog for change for our organisation, including defining the priority, and understanding the impact on people, process, and technology. Key to this role, is ensuring we take an enterprise view as we design and deliver customer journeys and service experiences.

About you:

• You’ve had significant experience in a service design role, bringing a comprehensive understanding of the many facets of design and human centred design practice.
• You’ll have proven experience working at a strategic, enterprise, level, bringing data and qualitative information together to generate insights about our customers, our business, and our technology to generate recommendations for change and support decisions.
• A background in both business and technical domains – you’ll have experience describing value through the lenses of desirability, feasibility, and viability and communicating that at a senior (executive) level.
• With an emphasis on redesigning and reengineering our service delivery and business processes, any previous experience in digital, Lean or process transformation will be a bonus.
• You have the ability to develop strong collaborative relationships – facilitating, managing, influencing, and communicating effectively with partners at all levels
• A fascination with how customers experience products and services and have a hunger to improve those experiences

There are lots of reasons you’d want to work with us

Here are just a few:

• Amazing values-based culture where people are at its heart (and we’re Rainbow tick certified)
• A leading employee wellbeing programme that rewards you for being healthy
• Fully subsidised health insurance and discounted pet and travel insurance
• Ongoing professional development
• Flexible work options